If the alleged abuse, neglect, or exploitation occurs in:

The CRS program staff member who has cause to believe abuse, neglect, or exploitation has occurred, reports the information to:

  • A Texas Department of Family and Protective Services licensed childcare operation, including a residential childcare operation.
  • A state licensed facility or community center that provides services for mental health, intellectual disabilities, or related conditions;
  • An adult foster home (with three or fewer consumers, which is not licensed by DADS);
  • An unlicensed room and board facility;
  • A school; or
  • A person's home.

Texas Department of Family and Protective Services Statewide Intake
P.O. Box 149030
Austin, Texas 78714-9030
Voice 1-800-252-5400
Fax (512) 832-2090

www.txabusehotline.org

A Texas Department of Aging and Disability Services (DADS) licensed assisted living care facility, nursing home, adult day care, private intermediate care facility for individuals with intellectual disability (ICF/ID), or adult foster care

Texas Department of Aging and Disability Services
Complaints Management & Investigations
P.O. Box 149030, Mail Code E-340
Austin, Texas 78714-9030
1-800-458-9858

A Texas Department of State Health Services licensed substance abuse facility or program

Texas Department of State Health Services
Substance Abuse Compliance Group
Investigations
1100 W. 49th St.
Austin, Texas 78756
Mail Code 2823
1-800-832-9623

The Criss Cole Rehabilitation Center, Texas Department of Assistive and Rehabilitative Services,
4800 N. Lamar Blvd.
Austin, Texas 78756

Report incident to DARS Incident Report Mailbox at: DARS.IncidentReport@dars.state.tx.us

Follow relevant policy found in the Criss Cole Rehabilitation Center Policy Manual Section 3.6

A Texas Department of State Health Service licensed hospital

Texas Department of State Health Services
Facility Licensing Group
1100 W. 49th St.
Austin, TX 78756
Complaint Hotline
1-888- 973-0022