The provider must develop policies and procedures regarding the recognition and appropriate reporting of such allegations or incidents. If a CRS consumer is involved in an allegation of abuse, exploitation, or neglect, these procedures must also require notification of the appropriate CRS counselor and the liaison counselor within one business day. Procedures must also ensure cooperation with investigations conducted by the CRS program.

The appropriate investigating agency's toll-free number and the CRS liaison counselor's office number must be posted in a location that is readily accessible to consumers and to the staff.

Upon notification of abuse, neglect, and exploitation allegations that involve a CRS consumer, the provider must cooperate with the CRS program staff member with respect to providing information about the incident.