Consumer safety is of the utmost importance to the CRS program. This chapter provides the guidelines for appropriate steps when the counselor knows of any unusual incidents, including abuse, exploitation, or neglect of CRS consumers.

Texas law requires that the provider immediately reports all allegations or suspected incidents of abuse, neglect, or exploitation of persons with disabilities to the appropriate investigatory agency, or, if taking place in other than a residential situation, the local law enforcement agency. If a licensed professional is involved, a provider reports to the appropriate professional licensure agency and the local law enforcement agency.