For CARE data entry questions, please consult the Provider User's Guide first!

If you are not sure to whom your issue should be addressed, please leave a description of the issue on our Program Enrollment/Utilization Review (PE/UR) Message Line — 512-438-5055. Messages are retrieved several times a day and are directed to the appropriate person, who will return your call as soon as possible.

PE/UR Message Line: 512-438-5055

Fax number: 512-438-4249

Mailing Address
Texas Department of Aging and Disability Services
Access and Intake
IDD Waivers Program Enrollment/Utilization Review
Mail Code: W-551
P.O. Box 149030
Austin, Texas 78714-9030

Physical Address
Texas Department of Aging and Disability Services
Access and Intake
IDD Waivers Program Enrollment/Utilization Review
Mail Code: W-551
701 W. 51st St.
Austin, Texas 78751

PE/UR Duties and Contacts

Level of Care (LOC), Level of Need (LON) and Individual Plan of Care (IPC) utilization review activities are handled by the PE/UR clinical reviewer staff. The reviewer's primary responsibilities include:

  • reviewing ID/RCs which determine an individual's diagnostic and programmatic eligibility and assignment of appropriate LOCs and LONs for Home and Community-based Services (HCS), Texas Home Living (TxHmL), and Intermediate Care Facilities for Persons with an Intellectual Disability (ICF/IID);
  • reviewing and authorizing or denying LON change requests for HCS and ICF/IID; and
  • reviewing individuals' IPC service justifications and authorizing or denying requested service amounts for HCS/TxHmL.

For questions regarding these functions, please contact: PE/UR Message Line: 512-438-5055