Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.

Child Day Care Regulation (CCR)
Name Region Assignment Phone Number Fax Number

Shirley Arnold-Moore

Region 6 Counties: Austin, Chambers & Harris Zip Codes: 77096-77598

512-919-7836

512-339-5804

Victoria Avila

Region 7 Counties: Burleson, Burnet, Caldwell, Falls, Fayette, Freestone, Grimes, Hamilton, Travis & Washington

512-919-7926

512-276-3408

(Robert) James Bacon

Region 2 Counties: Archer, Baylor, Brown, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Hardeman, Haskell, Jack, Jones, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Stephens, Stonewall, Wilbarger & Young Region 3 Counties: Collin, Ellis, Grayson & Somervell

512-919-7992

512-276-3519

Ashley Brough

Region 6 Counties: Brazoria, Galveston & Matagorda

Region 7 Counties: Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & San Saba

512-919-7806

512-276-3386

Taylor Carr

Region 3 Counties: Wise & Tarrant Zip Codes: 76123-76262

Region 4 Counties: Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk & Titus

512-919-7833

512-276-3063

Tamala Carter

Region 7 Counties: Coryell & Hays

Region 8 Counties: Atascosa, Bandera, Calhoun, Comal, Dewitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala

Region 9 Counties: Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Howard, Mason, Pecos, Schleicher, Ward & Winkler

512-919-7905

512-276-3404

Lisa Castille

Region 4 Counties: Smith, Upshur, Van Zandt & Wood

Region 5

Region 6 Counties: Colorado, Montgomery & Wharton

512-919-7957

512-276-3794

Desiree Douglas

Region 6 County: Harris Zip Codes: 77012-77063

512-919-7805

512-276-3735

Michael Esselstein

Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Lee, Mills & Williamson

512-919-7853

512-276-3212

Christa Fleming

Region 8 County: Bexar

512-919-7965

512-934-9838

Megan Fleming

Temporary Contact: Aislinn Kelling

512-919-7851

512-276-3312

Daniel Garcia Region 3 Counties: Dallas Zip Codes: 75201-75287; Erath & Palo Pinto

512-919-7826

512-919-1568

Aislinn Kelling Region 6 Counties: Fort Bend, Liberty, Walker, Waller & Harris Zip Codes: 77002-77011 512-919-7974 512-927-5978

(Charles) Logan Norris

Region 6 County: Harris Zip Codes: 77064-77095

512-919-7818

512-276-3483

Edward Peabody

Region 1

Region 2 Counties: Callahan, Foard, Kent, Shackelford, Taylor, Throckmorton & Wichita

512-919-7883

512-934-9867

Eric Prahl

Region 3 County: Tarrant Zip Codes: 75052-76120

512-919-7834

512-276-3420

Miranda Saldivar

Region 9 Counties: Glasscock, Irion, Kimble, Loving, Martin, McCullough, Menard, Midland, Reagan, Reeves, Sterling, Sutton, Terrell, Tom Green & Upton

Region 10

Region 11 Counties: Jim Wells, Live Oak, Webb & Willacy
512-919-7854 512-276-3408

Briannon Trimm

Region 3 Counties: Cooke, Denton, Fannin, Hood, Hunt, Johnson, Kaufman, Navarro, Parker & Rockwall

512-919-7859

512-928-5357

Karen Williams-Jones

Region 3 County: Dallas Zip Codes: 75001-75182

512-919-7840

512-276-3623

Melissa Zader

Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Kenedy, Kleberg, McMullen, Nueces, Refugio, San Patricio, Starr & Zapata

512-919-7885

512-276-3297

Residential Child Care Regulation (RCCR)
Name Region Assignment Phone Number Fax Number

Melissa Dellahoussaye-White

Region 6 Counties: Chambers; Harris County Zip Codes: 77002-77608

512-919-7832

512-276-3762

Michelle Duffy

Region 4:

Region 8 Counties: Comal, Dewitt, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, LaSalle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala

512 919-7998

512-928-5401

Robin Grover

Region 3 Counties: Collin, Cooke, Dallas, Ellis, & Johnson

512-919-7849

512-276-3732

Anita Hall

Region 3 Counties: Denton, Erath, Fannin, Grayson, Hood, Hunt, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, & Wise

512-919-7893

512-929-1504

Tonya Joyner

Region 7: Bell County

Regions 10 & 11

512-919-7815

512-276-3680

Annette Martinez

Regions 1, 2, & 9

Region 7 Counties: Brazos, Mills, & Robertson

512-919-7823 512-928-5431

Shalece Mendez

Region 8 Counties: Atascosa, Bandera, Bexar, Calhoun, Dimmit, Edwards, Gillespie, Goliad, Jackson, Kinney & Victoria.

512-919-7822

512-674-4507

Alejandra Schoeneweis

Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McClennan, Milam, San Saba, Travis, & Williamson

512-919-7808

512-276-3770

Grayson Smith

Region 6 Counties: Austin, Brazoria, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker & Waller

Harris County Zip Codes: 77338 – 77598

Region 7 County: Washington

512-919-7891

512-339-5967

Jill Wilson

Region 6 Counties: Colorado & Wharton; Harris County Zip Codes: 77060-77067; 77069-77098

512-919-7821

512-928-5459

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Name Phone Number Fax Number

Julianna Crighton

512-919-7968

512-276-3714

Morgan Nuncio

512-919-7962

512-928-5236

Cassandra Pearson

512-919-7976

512-276-3725

Vicki Persky

512-919-7953

512-339-5848

Corinna Reyna

512-919-7871

512-934-9407

Leah Trevino

512-919-7811

512-929-1507

Fingerprinting Contacts

Contact CCL FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.

Contact Fingerprinting Staff
Name Region and/or Duties Phone Fax

Demika Jones

Support Line and FBI Fingerprint Troubleshooting

512-919-7987

512-339-5871

Tarsha Prosser

Support Line and FBI Fingerprint Troubleshooting

512-919-7838

512-339-5871

Patrice Wingard

Support Line and Homebound Fingerprinting Process

512-919-7862

512-339-5871

Administration Contacts

Name Job Title Phone Fax

Lance Urban

CBCU Director

512-919-7909

512-927-5968

Emily Kopplin

CBCU Program Administrator

512-919-7856

512-276-3736

ShaDora Cody

CBCU Administrative Assistant III

512-919-7949

512-276-3451

Taylor Deats

Child Care Regulation Residential Background Check Manager

Regions 1, 2, 4, 5, 8 & 9

Region 3 Counties: Collin, Cooke, Dallas, Ellis & Johnson

Region 6 Counties: Chambers, Colorado, Wharton; Harris County Zip Codes 77002-77098

Region 7 Counties: Brazos, Mills, & Robertson

512-919-7813 512-276-3228

Dena Fortney

Child Care Regulation Residential Background Check Manager

Regions 10 & 11

Region 3 Counties: Denton, Erath, Fannin, Grayson, Hood, Hunt, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, & Wise

Region 6 Counties: Austin, Brazoria, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, & Waller; Harris County Zip Codes: 77338-77598

Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, San Saba, Travis, Washington, & Williamson

512-919-7986

512-929-1567

Janet Kisler

Child Care Regulation Daycare Background Check Manager

Region 2 Counties: Archer, Baylor, Brown, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Hardeman, Haskell, Jack, Jones, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Stephens, Stonewall, Wilbarger & Young

Region 3 Counties: Collin, Dallas, Ellis, Grayson, Somervell & Tarrant

Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Falls, Fayette, Freestone, Grimes, Hamilton, Lee, Mills, Travis, Washington & Williamson

512-919-7867

512-934-9424

Cindy Klier

Child Care Regulation Daycare Background Check Manager

Region 3 Counties: Cooke, Denton, Fannin, Hood, Hunt, Johnson, Kaufman, Navarro, Parker & Rockwall

Region 4 Counties: Smith, Upshur, Van Zandt & Wood

Region 5

Region 6

Region 7 Counties: Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & San Saba

Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Kenedy, Kleberg, McMullen, Nueces, Refugio, San Patricio, Starr & Zapata

512-919-7988

512-276-3733

Cydney Knighton

Child Care Regulation Daycare Background Check and CBCU Support Line Manager

Region 1

Region 2 Counties: Callahan, Foard, Kent, Shackelford, Taylor, Throckmorton & Wichita

Region 3 Counties: Wise & Tarrant Zip Codes: 76123-76262

Region 4 Counties: Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk & Titus"

Region 7 Counties: Coryell & Hays

Region 8

Region 9

Region 10

Region 11 Counties: Jim Wells, Live Oak, Webb & Willacy

512-919-7842

512-276-3209

Elizabeth Relyea

Child Care Regulation Daycare Background Check Manager

Out-of-State Background Checks

512-919-7852

512-934-9965