How do I create an online provider account through the CCL website?
See the Child Care Licensing Create a Child Care Licensing Account page for instructions.
What if I forgot my User ID or Password?
Go to the Child-Care Provider Login & Background checks page. Click on the link directly below the login fields "Forgot your User ID or Password", which is located beneath the login button.
Forgot User ID?
- Enter your Operation Number and click the "Email User ID" button.
- Your User ID is sent to the email address you provided during registration.
Forgot/Need to Reset Password?
- Enter your Operation Number and User ID, and then click the "Email Password" button.
- You will receive a new password that you must enter exactly as it is written. (The User ID does not change.)
A new password is sent to the email address provided to CCL for your operation.
You must use the new password, which is case sensitive, and then change the password once you have successfully logged into your account.
How do I submit a background check online?
All operations except listed family homes, employer-based child care operations, and shelter care operations must submit background checks electronically through the Child-Care Licensing Account login page.
- Login to your provider account on the Child-Care Licensing Account login page.
- Select 'Submit a Background Check' from the available actions and enter the information for the individual.
- Verify the information entered is correct, click the check box verifying accuracy, and select the button.
If you verify that an applicant does not have a Social Security number, driver's license/state ID, or any of the Alternate Identification types available, you will not be able to utilize the electronic system and the background check for the applicant must be requested by submitting a completed Form 2971.
Operations not required to submit background checks electronically are encouraged to use the online system, but may also submit requests using paper Form 2971 Request For Background Check. This form also may be obtained from and submitted to your local Licensing representative or your CBCU representative, who can be located on the CBCU Contacts page.
Why won't the address validate when I am trying to submit a background check request through the public provider site?
At this time, the Child Care Licensing Account is not compatible with Microsoft Edge, Safari and many versions of Mozilla Firefox. Different browsers have different capabilities, and although these differences may seem minor, it's common for websites to work fine on one browser but poorly on another. For example, the Child-Care Licensing Account allows the user to log in and attempt to submit a background check; however, when the user attempts to validate an address, the address validation tool pop-up window does not populate.
If you are having trouble submitting background checks, try using a different internet browser. See Changing Your Default Web Browser (PDF) for instructions to change the default web browser. If you continue to have problems submitting background checks, please contact your CBCU representative, who can be located on the CBCU Contacts page.