Child Care Licensing Account Registration and Login

Child care providers can create an online account to get their background checks, update operation information and see their inspections.

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CCL Online Provider Account Tutorial Videos

Frequently Asked Questions

How do I create an online provider account through the CCL website?

See the Child Care Licensing Create a Child Care Licensing Account page for instructions.

What if I forgot my User ID or Password?

Go to the Provider Login and Background checks page. Click on the link directly below the login fields "Forgot your User ID or Password", which is located beneath the login button.

Forgot User ID?

  • Enter your Operation Number and click the "Email User ID" button.
  • Your User ID is sent to the email address you provided during registration.

Forgot/Need to Reset Password?

  • Enter your Operation Number and User ID, and then click the "Email Password" button.
  • You will receive a new password that you must enter exactly as it is written. (The User ID does not change.)
  • A new password is sent to the email address you provided during registration.
  • You must use the new password, which is case sensitive, and then change the password once you have successfully logged back into your account.

How must background check requests be submitted?

If you operate a residential child-care operation, child-care center, before or after-school program, school-age program, licensed child care home, or registered child care home you must submit background checks electronically through the Child-Care Licensing Account portal login page.

All other operations are encouraged to submit background checks using the online system, but may also submit requests using paper Form 2971, Request For Background Check. This form also may be obtained from and submitted to your local Licensing representative or your CBCU representative, who can be located on the CBCU Contacts page.

To submit a request for a background check request online:

  • Login to your provider account on the Child-Care Licensing Account portal login page on the CCL website.
  • Select 'Submit a Background Check' from the available actions and enter the information for the individual.
  • Verify the information entered is correct, click the box verifying accuracy, and click the submit button.

If you verify that an applicant does not have a Social Security number, Driver’s License/State ID, or any of the Alternate Identification types available, you will not be able to utilize the electronic system and the background check for the applicant must be requested by submitting a completed Form 2971.

When will I receive background check results?

Notification of background check results are sent after they have been received and processed by CBCU.

If you have not received any results within seven calendar days of submitting the background and the subject of background check has been fingerprinted, or believe you may have made a technical error when submitting the background check contact your CBCU representative.

What if I'm not getting any results?

If there are questions about not receiving the results by email first look in the Junk or Spam mail of your email service to see if they are there. Many mail servers will filter email when there are mass mailings. You will need to signify that these are not Junk or Spam in order to receive notification by email.

If you have not received any results within seven calendar days of submitting the background and the subject of background check has been fingerprinted, or believe you may have made a technical error when submitting the background check contact your CBCU representative.

Why won't the address validate when I am trying to submit a background check request through the public provider site?

At this time, the Child-Care Licensing Account portal is not compatible with Microsoft Edge, Safari and many versions of Mozilla Firefox. Different browsers have different capabilities, and although these differences may seem minor, it's common for websites to work fine on one browser but poorly on another. For example, the Child Care Licensing Account portal allows the user to log in and attempt to submit a background check; however, when the user attempts to validate an address, the address validation tool pop-up window does not populate.

If you are having trouble submitting background checks, try using a different internet browser. See Changing Your Default Web Browser (PDF) for instructions to change the default web browser. If you continue to have problems submitting background checks, please contact your CBCU representative, who can be located on the CBCU Contacts page.