Training Materials and Resources

EVV Training

The HHSC EVV Training Policy (PDF) requires program providers, FMSAs, and CDS employers to complete all required training before first using an EVV system and then annually. The training checklists below provide more detailed information about these training requirements and how to complete them.

EVV Policy Training

Program providers, FMSAs, and CDS employers can complete annual EVV policy training requirements in the HHS Learning Portal. Users must create an account to enroll in training and can refer to the EVV HHS Learning Portal Guide (PDF) for instructions.

EVV Portal Training

Program providers and FMSAs can access the TMHP Learning Management System to complete annual EVV Portal training requirements. Visit the TMHP EVV Training webpage for more information.

EVV Vendor System Training

For EVV vendor system training contact:

DataLogic Software, Inc./Vesta
Phone: 1-844-880-2400
Email: info@vestaevv.com

First Data Government Solutions/AuthentiCare
Phone: 1-877-829-2002
Email: AuthentiCareTXSupport@firstdata.com

More information about EVV vendors and their systems is available on the TMHP EVV Vendors webpage.

Best Practices

  • The Best Practices for Temporary EVV Policies for COVID-19 (PDF) ensures an EVV visit transaction supporting the claim is accepted in the EVV Portal and matches the claim within 180 calendar days from the date of the visit, or the claim may be recouped. This applies to visits with dates of service between March 21, 2020 – Oct. 23, 2020.

Glossary of Terms

The EVV Glossary of Terms (PDF) lists common EVV terms, definitions, and acronyms.

How to Access the EVV Portal

The How to Access the EVV Portal (PDF) job aid contains instructions for requesting access, logging in to the EVV Portal and accessing EVV standard reports in the EVV Portal.

Webinars