Contact NF Program Staff

Claims (Provider Claims Hotline)

  • Nursing facility/hospice billing: 512-438-2200, Option 1
  • Emergency dental, rehab/specialized services: 512-438-2200, Option 6

Culture Change

Nursing facility inquiries related to culture change principles, philosophy or practice (e.g. person-directed care, related regulations, home-like environment):

Long-term Care Regulatory Nursing Facility, Policy or Rule Questions

How to Become a Nursing Facility Provider

In order to become a nursing facility provider, you must first apply for a license. Facilities may wish to be private pay (facility with no certification) or Medicaid - and/or Medicare-certified. To contact provider licensure and certification, call 512-438-2630.

How to Obtain a Medicaid Contract

To contact Contract Administration and Provider Monitoring call 512-438-3390 or email at CAPM_NF_ICF_Contracts@hhsc.state.tx.us.

Minimum Data Set (MDS) Resources

Preadmission Screening and Resident Review (PASRR)

Quality Monitoring Program (QMP)

Long-term Care Regulatory Regional Contacts

RUG Training Information

  • 512-491-2072, 512-491-1750, 512-491-2020
  • Website