What are Emergency Response Services?
Around-the-clock emergency response services are provided through an electronic monitoring system that is used by functionally impaired adults who live alone or who are socially isolated in the community. In an emergency, the individual can press a call button to signal for help. The electronic monitoring system helps to ensure that the appropriate person or service agency responds to an alarm call.
Don’t Miss Out on Emails from HHS
The Texas Health and Human Services Commission contracts with a company called Granicus to provide email updates, called GovDelivery. In accordance with your contract, and contracting rules at 40 Texas Administrative Code §49.302(g), you must subscribe to receive HHSC email updates, using this GovDelivery signup, and select Information Letters, Provider Alerts and the contract program type(s).
Contact Program Staff
For questions about:
How to Become a Provider
Contracting to Provide Services
Public agencies or private nonprofit corporations that are either chartered with or authorized by the Secretary of State to transact business within the state and have a 24-hour-a-day, seven-day-a-week emergency response monitoring capability, may apply for a contract. Providers must meet licensure requirements of the Texas Private Security Bureau of the Public Safety of the State of Texas or the Texas Department of State Health Services.
To be eligible to provide services and receive reimbursement for these services, a provider agency must meet certain eligibility criteria. Rules regarding program and contracting requirements can be found in Title 40 of the Texas Administrative Code (TAC) as follows:
- Texas Administrative Code, Title 40, Part 1, Chapter 52: Contracting to Provide Emergency Response Services
- Texas Administrative Code, Title 40, Part 1, Chapter 49: Contracting for Community Care Services
An individual or provider agency must complete an application to provide services in the Community Services programs. Once you have met the minimum eligibility criteria, you may review the required application documents on:
The required application documents may be downloaded for completion. Please contact Eligibility Operations Provider Contract Management at firstname.lastname@example.org to obtain the mailing address to submit completed documents.
If you prefer HHSC to mail you the required application documents, contact Eligibility Operations Provider Contract Management at email@example.com to request an application packet and obtain the mailing address to submit completed documents.
Statutes & Rules
- Texas Administrative Code, Title 1, Part 15, Chapter 355, Subchapter A: Cost Determination Process
- Texas Administrative Code, Title 40, Part 1, Chapter 48, Subchapter J: 1915(c) Medicaid Home and Community-based Waiver Services for Aged and Disabled Adults who Meet Criteria for Alternatives to Nursing Facility Care
- Texas Administrative Code, Title 40, Part 1, Chapter 49: Contracting for Community Services
- Texas Administrative Code, Title 1, Part 40, Chapter 52: Contracting to Provide Emergency Response Services