How to Become a CLASS Provider

Open Enrollment Procurement Process

The Texas Health and Human Services Commission (HHSC) accepts applications from prospective providers through its open enrollment procurement process to contract for the Community Living Assistance and Support Services (CLASS) Medicaid waiver program. Under the open enrollment process, contracts are awarded on a noncompetitive basis to eligible applicants meeting the qualifications and other requirements established by HHS. There is no end date or dollar amount associated with the contracts awarded through this solicitation.

The CLASS program  provides services to people with an intellectual disability or a related condition as a cost-effective alternative to placement in an intermediate care facility (ICF/IID). CLASS services are offered statewide.

Note: You must have a base of operation physically located in the geographic catchment area for which you request to provide contracted services.

For more information about CLASS, please click here.

Contracting to Provide Services

To be eligible to provide services and receive reimbursement for these services, a provider agency must meet certain eligibility criteria. Rules regarding minimum eligibility requirements for contracting can be found in the Texas Administrative Code:

For more information about HHS provider enrollment process and requirements, please click here.

Once you have met the minimum eligibility criteria, you may review the required application documents at:

The forms may be downloaded for completion. Completed forms and any additional required information should be mailed to:

Regular mail
Texas Health and Human Services
Community Services Contracts Unit
Mail Code W-357
P.O. Box 149030
Austin, TX 78714-9030

Overnight/Express delivery
Health and Human Services
Community Services Contracts Unit
Mail Code W-357
701 West 51st St.
Austin, TX 78751

Should you have any questions regarding the enrollment process for these programs, contact the Community Services Contracts Unit at 512-438-3550. Please be advised that contract applications must be submitted by mail to the address above and may not be submitted electronically or by facsimile.

Criminal History Records Requests

HHS requires a CLASS Case Management Agency (CMA) contract applicant to submit criminal history record information unless the applicant has a HHS Home and Community Support Services Agency (HCSSA) license. HHS must receive criminal history record information from the Texas Department of Public Safety (DPS) for each individual who:

  1. has an ownership or control interest. This means a person or legal entity, including a sole proprietorship, partnership, firm, corporation, association, limited partnership, limited liability company, joint stock company, trust, estate or other entity that:
    1. has an ownership interest totaling 5 percent or more in an applicant's legal entity;
    2. has an indirect ownership interest equal to 5 percent or more in an applicant's legal entity;
    3. has a combination of direct and indirect ownership interests equal to 5 percent or more in an applicant's legal entity;
    4. is an officer or director of an applicant that is organized as a corporation;
    5. is a partner of an applicant that is organized as a partnership;
  2. is an agent of an applicant which means any person who has been delegated the authority to obligate or act on behalf of an applicant; or
  3. is a managing employee of an applicant which means a general manager, business manager, administrator, director, or other individual who exercises operational or managerial control over, or who directly or indirectly conducts the day-to-day operation of an applicant's legal entity.

DPS has entered into an exclusive contract with L-1 Enrollment Services to provide statewide electronic fingerprinting for criminal history record requests. Individuals must schedule an appointment at a Fingerprint Applicant Services of Texas (FAST) location to complete their criminal history record request. Once fingerprinting has been completed, FAST will electronically send the request to DPS which will in turn send the results to HHS, as requested by the individual.

Please note there are fees associated with acquiring criminal history records. In addition, DPS will not expedite last minute requests for criminal history record information. All criminal history records requests must be completed within 45 days from the date HHS receives your application.

The easiest way to complete this requirement is to schedule an appointment online with Fingerprint Applicant Services of Texas (FAST). Appointments can also be scheduled by phone at 1-888-467-2080. A list of all FAST locations in Texas and their hours can be found online. The cost of this service is $10 plus a $15 fee for the criminal history.

How to Schedule an Appointment Online

  1. Go to
  2. Select "Texas" as the location.
  3. Click on "Online Scheduling."
  4. Select preferred language, click "Begin Registration."
  5. Enter First and Last Name, then click "Go."
  6. Select "All Others" as the reason you are being fingerprinted.
  7. Select "Option A" to submit fingerprints electronically to DPS.
  8. Select "No, I do not have a FAST Fingerprint Pass."
  9. Select "Apply to be a Medicaid Provider" and click "Next Step."
  10. Enter "txireview" (lowercase, one word with no spaces) as the Agency/ORI Number and click "Next Step."
  11. You will be prompted to enter the mailing information of the recipient of the criminal history record. All requests should be sent to HHS, not to the person being fingerprinted. Enter the following in the corresponding fields:
    1. Designated Recipient: HHS ATTN: Paul Straka, Mail Code W-357;
    2. Mailing Address: P.O. Box 149030;
    3. City: Austin;
    4. ZIP Code: 78714; and
    5. click "Next Step."
    6. Enter your ZIP code or choose which region and click "Next Step."
  12. Find the location that best suits you and select the day you wish to schedule your appointment by clicking on "Click to Schedule." A window of times will display; select your desired time and click go.
  13. Complete the personal information form and select a method of payment. Click "Send Information" to go to the next step.
  14. Review the information you entered and print the final page for your records. An e-mail confirming your appointment will be sent to the email address provided.
  15. When you attend your appointment, you must obtain a receipt for the transaction. A copy of this receipt must be submitted with your application.

How Out-of-state Applicants Submit Criminal History Records

An out-of-state applicant must obtain a criminal history record from DPS using the following instructions:

  1. Go to
  2. Click on "Crime Records" on right side of webpage
  3. Click on "Review of Personal Crime History (PDF)"
  4. Scroll down to "Alternate Option: Fingerprint Cards Submitted by Mail"
  5. Choose to pre-enroll your hard fingerprint card submission either on-line or by telephone.
  6. You will be required to provide the Designated Recipient of your criminal history check. All requests should be sent to HHS, not to the person being fingerprinted. Provide the following information:
    1. Designated Recipient Name: HHS ATTN: Community Services Contracts Mail Code W-357
    2. Do not check "Use My Address" if pre-enrolling on-line
    3. Country: United States
    4. Address Line 1: P.O. Box 149030
    5. City: Austin
    6. Postal Code: 78714-9030
  7. If you are asked to provide an "ORI," please respond "txireview."
  8. Complete Steps 2 and 3. Scroll down to view and print Personal Review Service Code Form.

HHS may require an applicant to provide additional information regarding the certification of criminal history information.

HHS, at its discretion, may reject an application if the applicant or any person with an ownership or controlling interest in the applicant or an agent or managing employee of the applicant has been convicted of any criminal offense listed in the Texas Administrative Code, Title 1, Part 15, Chapter 371, Subchapter G, Division 4, §371.1685. HHS may also reject an application based on an applicant's failure to comply with the requirements.