Family Centered Case Management Training for Service Coordinators

The Family Centered Case Management training module is intended to help ECI service coordinators learn the basics to provide quality case management. This training module is required for all ECI Service Coordinators. It includes information about:

  • Assisting families in accessing and receiving the services and resources that they need to support their child’s development
  • Coordinating services across agencies
  • Ensuring families understand their legal rights 

The module is designed with the learner’s needs in mind. Key features include:

  • Learning activities that integrate knowledge with on-the-job skills
  • Opportunities for review/recall and guided practice in realistic scenarios
  • Updated content based on input from program personnel to ensure relevance 

Description and Length of Modules

The FCCM training module is organized in 7 sections.  The sections are intended to be completed in the order that they are listed below.

The following lists the sections and the approximate time to complete each section. The timing of the modules includes the time to review the slides, take the quizzes, watch the videos, and complete all activities.

  1. Rules & Regulations - 20 minutes
  2. Roles and Responsibilities - 35 minutes
  3. Required Skills - 20 minutes
  4. Interagency Coordination - 20 minutes
  5. Needs Assessment - 20 minutes
  6. Ongoing Case Management - 15 minutes
  7. Targeted Case Management - 20 minutes

The approximate total time to complete all the sections is 2 hours and 30 minutes. The viewer does not need to watch the whole module in one sitting; the viewer can come back to any section at any time.

Handouts, Worksheets and Videos

The FCCM module has instructions, handouts and videos embedded in each section. At the beginning of each section there are instructions to print out the handouts and worksheets. If you have problems printing any information or accessing the videos, please notify the technical support contact listed at the bottom of this page.

Core Values of Case Management

Case management is based on the following core values:

  1. Case management services are comprehensive. Service coordinators identify any barriers that impact the family’s ability to access necessary services and explore and identify resources that meet each family’s unique and individual needs.
  2. Case management services are family-centered. Providing family-centered services involves recognizing and building on family strengths and empowering families to develop their own skills to solve problems and achieve long-lasting self-reliance.
  3. Case management services are partnership-based. Service coordinators should get to know the resources in the communities where they work to share with families to meet their specific needs.
  4. Case management services are culturally sensitive.
  5. Case management services demonstrate respect for the family’s right to privacy.
  6. Case management services incorporate team input. The service coordinator acts as the single point of contact for the family and should share information with, and gather information from, members of the child’s interdisciplinary team and, with parental consent, other community supports.

Supervisor Guidelines

Supervisors may access the FCCM Supervisor Guidelines on the ECI Extranet in the Training and Technical Assistance document library.

Technical Assistance and Support

For questions related to the content of the FCCM module, or regarding the supervisor guidelines, email Tammy Miller, Interagency/Outreach Team Lead, or call 512-776-4326.

For technical assistance, email Trellanie Bostic or call 512-776-4317.