The ECI online materials ordering systems are designed to be a one-stop inquiry and order entry point for anyone interested in obtaining ECI informational and educational materials. These materials are available at no charge to you.

There are two ordering systems, one for ECI Contractors/Programs and one for the Public. Both systems will require you to set up a User ID and Password.

How to Use the Ordering System

Setting up your account

  • Click on Public Ordering System at the top of this page. You will be redirected to our online ordering site.
  • Click Place/Track Order
  • Click Create Account (under New User)
  • Complete the New account form. Remember that your User ID and password are case sensitive. Keep this information in a safe place. ECI does not have access to this information and cannot retrieve this information for you.

Placing your order

Once you have set up your account you are ready to place your order. Click “Place Order” in the top menu. A list of ECI publications and materials are displayed. Simply enter the quantity and click “Add to Cart.”  Once you have completed your order, go to “Checkout” to verify and finalize the order.

You will be given a confirmation number which is important for you to keep for tracking purposes. Contact the ECI State Office at 512-776-4318 or email susan.drapela@hhsc.state.tx.us if you have questions regarding this ordering system.

Online order entry

  • All ECI programs/contractors are required to place their orders through the online materials ordering system.
  • The public may fax and email orders using the accessible order form.

Notifications

You will receive two email notifications following placement of your order:

  1. An email notification indicating your order has been received referencing your tracking number
  2. An email notification indicating your order has been shipped

Tracking orders

You will be able to track the status (committed, shipped and delivered) of your orders through the FedEx tracking system. Note your confirmation number when placing your order as you will need to use this number in the tracking system.

Changing or canceling an order

You will have an opportunity to verify your order before placing it but once  the order has been confirmed and a tracking number issued, the order cannot be changed or cancelled via the electronic ordering system. If you do want to change or cancel something you ordered, you can call Susan Drapela at 512-776-4318 or email susan.drapela@hhsc.state.tx.us as quickly as possible. Again, we cannot guarantee your order can be changed or cancelled as the process begins immediately upon receipt of your order.

Search engine

The system has a search engine that will enable you to find specific materials by name or number (For example ECI-01 or How’s Your Baby?). It also can group materials by language. For instance, if you wish to place an order for materials that have been translated into Spanish, search “Spanish” and all Spanish language materials will be listed.

Accessible order form

The Public Order Form is accessible to people with disabilities who need an alternate format. Once you complete the form, print it and fax it to 512-776-4340. You also may call 512-776-4318 to place an order, or email the form to susan.drapela@hhsc.state.tx.us

Frequently Asked Questions

I have a visual impairment. Is there an accessible form I can use to order materials?

Answer: Yes. The Public Order Form is accessible to people with disabilities. Simply click the link, print it, complete it and fax it to 512-776-4340. You also may call 512-776-4318 to place an order, or email it to  susan.drapela@hhsc.state.tx.us

I am an ECI Contractor and I have forgotten my password. What do I do?

Answer: There is a link, “Forgot your Password?” to the right of the box where you enter your password. Click on the link. Enter your User ID as requested. You will then receive an email with your User ID and password. If you do not receive an email after a few minutes, call 512-776-4318 or email susan.drapela@hhsc.state.tx.us