Revision 20-4; Effective October 1, 2020

FFCHE recipients receiving notice of adverse action are not entitled to continued benefits when benefits are denied for any reason and granting continued benefits would extend the 12-month eligibility period or extend the benefits past the person’s 23rd birthday.

FFCHE recipients do not have the right to request a fair hearing. FFCHE recipients can request a review of the case action. A request for review is any expression of dissatisfaction with an adverse action. Inform FFCHE recipients that requests for review must be submitted in writing.

FFCHE recipients have 30 business days from the date of the notification letter to submit a request for review concerning the decision that resulted in an adverse action. They must submit the request for review in writing to:

• Texas Health and Human Services Commission
  Attention: Complaint Department
  P. O. Box 149027
  Austin, TX 78714-9027; or
• by toll-free fax to 877-542-5951.

Upon receipt of the request for review, CBS staff review the adverse action and respond in writing within 10 business days from the date of receipt of the request. The response letter (Form TF0001F, Notice of Case Action) has information about the agency’s answer to the request for review. Document the final decision in TIERS Case Comments.

When a request for review is received after 30 business days or the request for review is not for an adverse action, deny the request and generate Form TF0001F, to inform the household of the denial reason.