Chapter 9: Admission Policies and Procedures

9.1 Overview

The provider must develop written criteria and procedures for admission. Admission policy and procedures must be communicated clearly to CRS counselors.

The criteria and procedures do not release the provider from the obligation to obtain consent from the consumer, guardian, or representative before using restrictive procedures or behavior modification plans. Representative signatures are not valid, unless the consumer completes Form 1487, Designation of Applicant or Consumer Representative, at the time of admission. In that case, the CRS counselor informs the provider that the consumer has agreed to be represented and has a signed Form 1487.

The provider is encouraged to develop a referral form for use by the counselors. The form should list available services and admission criteria. It should also capture the information required before the consumer is admitted.

9.2 Referrals to CRS

Referrals for the CRS program come from a variety of sources, such as hospitals, therapists, and other community providers. The source must inform the consumer who is being referred that eligibility is determined by the CRS counselor.

The CRS counselor and the consumer, having informed choices, jointly:

  • develop an Individualized Written Rehabilitation Plan;
  • choose the services necessary to meet the consumer's goals and objectives; and
  • choose the providers of the planned services.

9.3 Intake Process

During the intake process providers must familiarize the consumer with the services that the consumer has selected. Familiarizing the consumer may include:

  • explaining the physical arrangements;
  • explaining the provider’s expectations of the consumer (such as, the expectations for attendance and hygiene);
  • explaining the processes for reporting grievances and complaints; and
  • discussing what the consumer may expect to receive from the CRS program.

9.4 Consumer Information

The provider must inform the consumer about the consumer’s responsibilities, safety concerns, and other matters of importance. This information can be provided in a brochure, manual, or fact sheet. The provider must explain all CRS program rules or house rules to the consumer, and the consumer or the consumer’s legal guardian, or representative must consent to all of the rules. (If the consumer’s legal guardian or representative will consent, the CRS counselor ensures that Form 1487, Designation of Applicant or Consumer Representative, is completed and submitted at the time of admission).

*Note: A consumer may designate someone to serve as his or her representative in all or part of the rehabilitation process. The legal guardian or representative may be authorized to sign documents, speak on the consumer’s behalf, or serve in other capacities indicated on Form 1487.