The Fair and Fraud Hearings section of the Appeals Division, Health and Human Services Commission (HHSC), receives appeal requests from applicants and clients contesting actions taken regarding benefits and services of various programs. These include the Supplemental Nutrition Assistance Program (SNAP) (formerly known as the Food Stamp Program), Temporary Assistance for Needy Families (TANF), all Medicaid-funded services, and other agency programs that are required by state or federal law, or rules, to provide the right to a fair hearing. Hearings officers conduct hearings, consider evidence and issue decisions in accordance with rules, regulations and state and federal law.
The Fair and Fraud Hearings Handbook provides guidance on the appeal process for applicants, clients, client representatives, program representatives and hearings officers.
The mission of the Health and Human Services Commission Fair and Fraud Hearings section is to provide an accessible, neutral forum for conducting administrative hearings for Texans while issuing just and impartial decisions with respect for the dignity of individuals and their due process rights.
Revision 14-4; Effective November 14, 2014
Revision 10-1; Effective January 15, 2010
Fair hearing activities are based on federal and state statutes, rules and regulations. Statutes provide an outline of all requirements, while the rules and regulations provide more detail on how to apply the statute.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Revision 11-4; Effective June 1, 2011
The Health and Human Services Commission (HHSC) is authorized by law to adopt and implement rules to administer the programs it oversees. These uniform fair hearing rules apply to the TANF program, SNAP (formerly the Food Stamp Program), all Medicaid-funded services and all other agency programs that are required by state or federal law or rules to provide the right to a fair hearing. HHSC delegates to the Appeals Division the authority to appoint hearings officers and to hear fair hearings.
HHSC Appeals Division is responsible for publishing fair hearing rules; processing fair hearing appeal requests; conducting fair hearings and issuing decisions.
Revision 11-4; Effective June 1, 2011
The following words and phrases, when used in this handbook, have the following meanings unless the context clearly indicates otherwise.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
The HHS agency follows notice requirements set forth in the appropriate state or federal law or regulations for the individual program. A notice must be sent to the client when a denial or reduction in services or eligibility action is taken. The notice must advise the client of the right to a fair hearing, how to request an appeal, the right to be represented by others, including legal counsel, available legal services in the community and an explanation of the circumstances when continued benefits may be available.
Revision 11-4; Effective June 1, 2011
According to 45 CFR §431.210, relating to notice requirements for Medicaid-funded programs, “a notice is required under §431.206(c)(2), (c)(4) and must contain:
According to 7 CFR §473.13, relating to notices required for SNAP, "The notice of adverse action shall be considered adequate if it explains in easily understandable language:
Revision 11-4; Effective June 1, 2011
Clients of Medicaid-funded services, TANF, SNAP and other agency programs in which state or federal law or rules provide a right to a fair hearing, are entitled to appeal the following procedures:
A client may appeal more than one action at the same time, in writing or orally unless specified in program rules or notices.
Issues related to non-payment of a claim to a provider are not appealable.
When an appellant dies during the appeal process, if the legal representative of the decedent's estate does not pursue the appeal, the hearings officer may consider the appeal withdrawn.
Three limitations apply to the right to request a fair hearing.
Note: HHS agency staff may not prevent a client from filing an appeal because staff believe that the item, services or benefit is not subject to appeal. The hearings officer determines if an issue is appealable.
Revision 11-4; Effective June 1, 2011
The appellant has a right to file an appeal within 90 calendar days from the effective date of the action or from the notice of adverse action date, whichever is later.
Exceptions:
Note: HHS agency staff may not prevent a client from filing an appeal because staff believe that the appeal was not requested within the required number of calendar days. The hearings officer is the final authority regarding the timeliness of filed appeals and accepts appeals filed after the time limit in order to determine whether there was good cause for the delay in filing.
If a request for a hearing is not received within the required time frame and the hearings officer determines good cause was not established for the failure to file timely, the individual has forfeited the right to a fair hearing and the agency action becomes final.
Revision 10-3; Effective May 21, 2010
Revision 10-3; Effective May 21, 2010
The agency must accept a request for a fair hearing for one or more actions and create an appeal in the Texas Integrated Eligibility Redesign System (TIERS) Hearings and Appeal module. The request must be entered into TIERS and sent to the Fair and Fraud Hearings section within five calendar days from the date the fair hearing was requested. This includes requests for appeals made after the 90-day time frame. Example: If the client requests an appeal on Tuesday, the fifth calendar day is Sunday. Program staff would need the appeal request no later than close of business on Friday.
Revision 10-1; Effective January 15, 2010
After a HHS agency program takes an action that affects a client’s benefits or services, the client is entitled to receive, under certain circumstances, continued benefits or services until a hearing decision is issued. Whether a client is entitled to continued assistance is based on requirements set forth in appropriate state or federal law or regulation of the affected program.
Revision 10-1; Effective January 15, 2010
Revision 11-4; Effective June 1, 2011
Form H4803, Notice of Hearing, serves as a notice of the hearing and meets all requirements of state and federal law. Hearings staff send Form H4803 to the appellant to acknowledge that the request for a hearing has been received and to set a time, date and place for the hearing. Form H4803 is sent to all parties listed on Form H4800, Hearing Request Summary, at least 14 calendar days in advance of the date the hearing is to be held.
All appointment notices are generated via TIERS Hearings and Appeals Correspondence. However, notices for a pre-hearing conference may be generated in Microsoft Word and mailed manually.
A Full Hearing Packet is sent to the Appellant and Appellant Representative, which includes a copy of Form H4800, Form H4803, Form H4805, Fair Hearings Procedures, and Form H4806, Request for Another Appointment — Request to Withdraw.
A Partial Hearing Packet is sent to the witnesses, which includes Form H4800 and Form H4803.
TIERS generates an alert to the agency representative when the Managed Office Resource (MOR) search function is used to create the appeal. If MOR was not used, a packet is generated that contains Form H4803.
Revision 12-1; Effective January 9, 2012
Fair hearings may be conducted either by telephone or face-to-face.
It is within the hearings officer's discretion to determine if there is a good cause for a face-to-face hearing.
Most hearings are conducted by telephone in one of two ways. Either all parties call into a toll-free number at a designated date and time or the hearings officer calls all parties at a designated date and time.
The type of hearing and how to contact the hearings officer is provided in Form H4803, Notice of Hearing.
Fair hearings are normally scheduled in the order in which requests are received by the Fair and Fraud Hearings section. The hearing may be scheduled out of order if there is documentation indicating that waiting would jeopardize the appellant’s health.
Revision 10-4; Effective July 16, 2010
HHSC conducts expedited appeals for situations involving transients or individuals whose health would be jeopardized by waiting.
Transient appeals are either SNAP and/or TANF appeals that are submitted by an appellant who plans to move from the jurisdiction of the hearings officer before the hearing decision normally would be issued. An example of a transient appeal is an appeal filed by a household that includes migrant farm workers. The hearing must be held and a decision made within 15 working days from the date the hearings officer receives the hearing request if:
An expedited appeal may be granted for an individual who believes and can demonstrate that a delay in a Medicaid hearing could seriously jeopardize his life or health. An expedited hearing may be requested by a Medicaid client who believes and can demonstrate that taking the time for a standard hearing could seriously jeopardize the individual’s life or health or could threaten the individual’s ability to attain, maintain or regain maximum function. This applies to appeals originating from denial or modification of a request for prior authorization.
A Medicaid client may demonstrate the urgent need for the services/benefits by providing documents to the hearings officer. The documents may include but are not limited to:
If the need for an expedited appeal is demonstrated, an expedited hearing must be held and a decision made within 15 working days from the date the hearings officer receives the hearing request, if:
If neither condition is met, the hearing will transition into a standard fair hearing time frame.
If the hearings officer schedules the hearing as an expedited appeal, but during the development of the hearing record determines that additional evidence is needed to make the decision, the hearings officer should:
Revision 14-2; Effective August 6, 2014
When there are multiple attorneys involved in the hearing, the hearings officer should provide the attorneys with a letter that includes suggested hearing dates for the attorneys to agree on and a time limit for notifying the hearings officer of a mutually agreed upon date for the hearing. The letter will also clearly instruct the parties to exchange evidentiary documents and provide copies to the hearings officer by a certain date. If the attorneys cannot agree upon a date, the hearings officer will set one for them.
Attorneys must provide the evidence to the other party and the hearings officer at least 20 days before the hearing. Failure to comply may be grounds for granting a continuance or for the evidence to be excluded from the hearing.
Even after receiving an agreed upon date, the hearings officer may receive requests for continuances because the attorneys have conflicts or are trying to resolve the issue appealed. Depending on the circumstances, it may be appropriate for the hearings officer to grant these requests and provide a new letter with additional dates for the parties to agree on and a time limit for notifying the hearings officer.
When more than one continuance is requested, the hearings officer should discuss this with the hearings manager and/or the hearings administrator. Additional continuances may be granted when good cause exists.
Continuances should not, however, lead to postponing a hearing for an unreasonably long period of time.
When a nonresident, pro bono attorney represents children in Medicaid fair hearings: A pro bono attorney who is a resident of and licensed to practice law in another state, and who is not a member of the State Bar of Texas, shall comply with the requirements of Texas Government Code, Title 2, Subtitle G, Chapter 82, §82.0361, Nonresident Attorney Fee, and Rule XIX of the Rules Governing Admission to the Bar of Texas, Requirements for Participation in Texas Proceedings by a Non-Resident Attorney, before entering an appearance on behalf of a child in an appeal authorized under Texas Human Resources Code, Title 2, Subtitle C, Chapter 32, Medical Assistance Program. Rule XIX is located on the Texas Board of Law Examiners website.
Revision 11-4; Effective June 1, 2011
After the hearing is closed, the date the appellant contacts hearings staff, either in person or in writing, is considered the request to reopen date. The hearings officer has 30 calendar days from the date of the request to reopen to determine whether or not to reopen the hearing.
If the hearings officer decides to reopen the hearing, a new decision must be issued within 60 days of the date the request to reopen was received for SNAP cases and within 90 days for all other types of cases, unless there are delays. The delays that apply to initial hearings are applicable to reopened hearings. A list of delays is in Section 1723, Delays in Issuing a Decision – 1 TAC §357.23(a)(3).
Revision 14-2; Effective August 6, 2014
The hearings officer considers a request to postpone a hearing only if the appellant, his authorized representative, the agency or the Office of General Counsel attorney contacts the appropriate hearings officer before the scheduled hearing is to occur. In SNAP cases, the appellant is entitled to receive one postponement of up to 30 calendar days. In all other hearings, the hearings officer may postpone a fair hearing if the hearings officer determines that good cause exists. Except for one continuance for a SNAP appellant, a party is not entitled to a continuance. A continuance is granted at the discretion of the hearings officer for good cause. Good cause must be substantive and not for convenience. Good cause exists when there is a circumstance or excuse that is beyond the reasonable control of the parties.
The hearings officer may consider whether the appellant is receiving continued benefits in deciding whether to grant a continuance.
When the agency is represented by an attorney and the appellant is not receiving continued benefits, only one continuance may be granted for good cause. The effect of the delay on the appellant should be carefully considered.
A rescheduled appointment notice, Form H4803, Notice of Hearing, acknowledges a hearings officer's agreement to postpone and is sent to the appellant and agency.
A postponement may occur only if the hearing has not taken place and a decision has not been issued. A postponement may not be applied to an appeal that is closed.
Note: The terms continuance and postponement are used interchangeably.
Note: A request for continuance/postponement by the agency must be made within five calendar days of the date of the notice or alert.
Revision 11-4; Effective June 1, 2011
Revision 11-4; Effective June 1, 2011
A fair hearing is conducted by an impartial hearings officer who:
The hearings officer’s supervisor may reassign the fair hearing to another officer.
Revision 11-4; Effective June 1, 2011
The hearings officer conducts the fair hearing as an informal proceeding, not as a formal court hearing, and is not required to follow the Texas Rules of Evidence or the Texas Rules of Civil Procedure.
Revision 11-4; Effective June 1, 2011
The hearings officer:
Revision 11-4; Effective June 1, 2011
A hearings officer does not have the authority to determine if policy is contrary to law or unconstitutional. When an appellant or his legal representative alleges a policy is contrary to law or unconstitutional, the hearings officer should state that the hearing decision will be based on program policy in effect at the time of the agency action. If a challenge is made that an action was contrary to law, or the basis for the action is unconstitutional, the hearings officer will seek a legal opinion as outlined in Section 1569, Obtaining a Legal Clarification.
Revision 11-4; Effective June 1, 2011
In preparing for the hearing, the hearings officer reviews the documents submitted and formulates questions to fully develop the record.
Form H4800, Hearing Request Summary, is reviewed to:
The agency notice is reviewed to verify the issue on appeal and to determine whether the notice meets the requirements set forth in the applicable authority for the program at issue.
The authority relied upon and provided by the agency in support of the agency action is reviewed.
The hearings officer reviews the evidence submitted by all parties to become familiar with the evidence as it relates to the issue on appeal, formulates questions to be answered during the hearing, and determine if additional evidence is needed to develop the record.
Revision 11-4; Effective June 1, 2011
The hearings officer may schedule a pre-hearing conference if it is necessary to resolve issues of procedure, jurisdiction or representation, or if it will expedite and simplify the hearing. A pre-hearing conference is held on overpayment claims hearings to determine if the overpayment is the result of a court order, the household received the appropriate notice to determine jurisdictional issues or if there was good cause for requesting the hearing past the filing time frame. A pre-hearing conference is appropriate when the sole issue on appeal is a change adversely affecting some or all clients.
It is not necessary to conduct a good cause hearing to determine good cause whenever it is an issue. However, if a pre-hearing conference is held to determine good cause, it must be recorded and all participants who will testify must be placed under oath. Attorneys acting in a non-legal capacity should be placed under oath when testifying. Attorneys acting in a legal capacity are not sworn in.
The results of the pre-hearing conference are addressed in the Decision and Final Order.
Revision 10-1; Effective January 15, 2010
The HHSC Appeals Division must grant a group hearing if recipients request a group hearing on a question of agency policy. In all cases except SNAP cases, the request for a group hearing must be in writing, signed by each appellant and state the common issues. Requests for group hearings in SNAP appeals may be either oral or written. An appellant may withdraw from a group hearing at any time before a final decision is issued. If an appellant wishes to withdraw, he must make the request in writing and sign it. Group hearings follow the same procedures as individual hearings.
Revision 11-4; Effective June 1, 2011
The fair hearing is not open to the public, but friends and relatives of the appellant may attend if the appellant chooses. All people attending the hearing must have an:
For an in-person (face-to-face) hearing, all parties must appear unless other arrangements are made with the hearings officer.
The hearings officer has the authority to limit the number of people attending the fair hearing if space or equipment issues make conducting an orderly hearing difficult.
The appellant may record the hearing or request a copy of the recording from the hearings officer, at no cost. The hearings officer controls the use by others of cameras, videos or other recording devices.
Revision 10-1; Effective January 15, 2010
The burden of proof in a fair hearing regarding a specific issue is proof by a preponderance of the evidence. The party that bears the burden of proof meets the burden if the stronger evidence, on the whole, favors that party, as determined by the hearings officer. Depending on the type of hearing, the following apply:
Revision 11-4; Effective June 1, 2011
The hearings officer is prohibited from engaging in private (ex parte) communication, whether oral or written, with a party or the party's representative or witness relating to matters to be adjudicated in the hearing, unless both parties are notified. A decision maker is prohibited from discussing the substance of the case with one of the parties or an agent of the parties without the opposing party being present or notified of the information discussed and being given an opportunity to rebut the information. A hearings officer shouldn't discuss how he may rule or any aspect of the issues with a party unless the other party is present. Additional information submitted by either a program person or the appellant or their representative after or outside of the hearing is considered ex parte communication. If inadvertent comments are made by a party and have not been shared with the opposing party, the hearings officer can correct the problem of ex parte communication by convening the hearing with the parties present and providing complete information about the ex parte communication that occurred.
A program person, agency attorney, the appellant or the appellant's representative may contact the hearings officer to determine if a particular case has been decided or if an appeal request has been received. As long as the contact is limited to this type of question, it is not considered ex parte communication. This is considered to be procedural. A hearings officer must distinguish between procedural and ex parte communication.
Ex parte communication does not include discussion of an appeal with supervisors in the Appeals Division chain of command.
Revision 11-4; Effective June 1, 2011
Hearings officers are responsible for regulating the conduct and course of the hearing to ensure due process and an orderly hearing. This includes:
When a participant behaves inappropriately and disrupts the hearing, the hearings officer may take action, including but not limited to:
The mute function in Avaya should only be used to control the hearing as a last resort. If used inappropriately, the parties' rights to a fair and impartial hearing could be compromised. Before activating the mute function in Avaya:
Revision 14-2; Effective August 6, 2014
The hearing is recorded either by a tape recorder or a digital recording system.
All parties, representatives and witnesses may participate by telephone, in-person or a combination of the two.
The hearings officer will make every attempt to start the hearing on time. The hearings officer is responsible for being on time and beginning on time. If there is a delay due to the previous hearing taking longer or some other unavoidable delay, the hearings officer should ask an administrative assistant to notify the parties in the next hearing of the anticipated start time. All parties should be available at the time the hearing is scheduled to begin. For hearings held via a conference call, the hearings officer waits seven minutes from the time listed on the appointment notice to allow parties to call in to the conference call.
Revision 10-4; Effective July 16, 2010
Revision 10-4; Effective July 16, 2010
During the hearing, the hearings officer:
Revision 10-4; Effective July 16, 2010
The appellant or his representative must have the opportunity to:
Revision 11-4; Effective June 1, 2011
Appellants have a right to view their case files to prepare for the hearing. Form H4805, Fair Hearing Procedures, advises the appellant of this right and to contact the hearings officer if he wishes to view the entire case file, not just the documents provided for the hearing. Form H4805 is included in the hearing packet mailed to the appellant.
If the hearings officer receives this request for an appeal related to an Office of Eligibility Services (OES) action, he will send a letter to the regional attorney and the agency representative with a copy to the hearings administrator.
If the hearings officer receives this request for any other program, he will send a letter to the agency representative and the agency representative’s supervisor with a copy to the hearings administrator. For MCO appeals, the hearings officer will send a copy of the letter to the health plan manager and Cindy Jorgensen. A list of health plan managers can be found in Appendix V, Health Plan Management.
In both instances, the hearings officer will monitor to ensure the agency responds to the request for the case file. The case file should be provided to allow enough time for the appellant to review the information before the hearing. The hearings officer may need to reschedule to provide sufficient time for the appellant to review the documents prior to the hearing.
If there is a question about confidentiality of any information within the case file, the agency representative should contact the appropriate legal division to ensure the requested information may be shared.
Revision 10-4; Effective July 16, 2010
The appellant or the appellant’s authorized representative is responsible for:
Revision 11-4; Effective June 1, 2011
The agency representative must appear at the scheduled hearing and be prepared to explain and defend the decision or action taken against the appellant. When the denial or modification of private duty nursing services for clients under age 21 is the issue on appeal; the medical director acts as the agency representative at the hearing.
The agency representative is also responsible for ensuring that copies of documents used to determine the agency action are provided to both the hearings officer and the appellant before the hearing.
Revision 10-1; Effective January 15, 2010
If the agency representative admits early in the hearing that he is unable to defend the agency action or admits that the agency action was taken in error, the hearings officer:
If all these conditions are met, the hearings officer states:
“As presiding hearings officer in this case, I have determined that the agency failed to act on appellant’s request for services appropriately. I am issuing an order to reverse the agency’s action and will instruct the agency to take action to issue benefits accordingly."
The hearings officer then issues the decision using the shortened decision format.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
If the agency representative does not appear for the hearing and does not submit written documentation, the hearings officer opens the record and states that the agency representative did not appear. The hearings officer states that the appellant is present and available either by phone or in person. The hearings officer will take no testimony. The hearings officer closes the record and issues a decision reversing the agency action. The hearing decision will instruct the agency to take the appropriate steps to implement the decision.
It the agency representative does not appear for the hearing but submits written documentation, the hearings officer opens the record and makes a statement to that effect. The hearings officer further states that, while the agency representative submitted documents, the absence of the agency representative prevents the documents from being authenticated or explained and prevents the appellant from cross-examining the agency concerning the documents. For these reasons, the documents will not be entered into evidence. The hearings officer will take no testimony. The hearings officer will close the hearing and issue a written decision reversing the agency action. The hearings officer will instruct the agency to take the appropriate action to implement the decision.
Revision 11-1; Effective February 1, 2011
Revision 14-2; Effective August 6, 2014
If the hearing is conducted via conference call, the hearings officer will wait seven minutes from the time listed on the appointment notice to allow parties to call in to the conference call. If the appellant fails to call in at the scheduled time, the hearings officer opens the record and states that the agency representative called in, but the appellant failed to call in. The hearings officer takes no testimony, but notes the time given on the notice and the time the record is closed. The hearings officer closes the record and issues a written decision dismissing the appeal.
Revision 14-2; Effective August 6, 2014
If the appellant fails to appear at the hearing, the hearings officer will wait seven minutes from the time listed on the appointment notice for all parties to appear. If the appellant fails to appear, the hearings officer opens the record and states that the agency representative appeared, but the appellant did not appear. The hearings officer takes no testimony, but notes the time given on the notice and the time the record is closed. The hearings officer closes the record and issues a written decision dismissing the appeal.
Revision 11-4; Effective June 1, 2011
Whenever an adverse action is taken, programs are required to send an adequate notice to the client. Federal law sets out what is to be included in adverse action notices. If the appellant raises an issue at the hearing questioning the sufficiency of the notice, the hearings officer must address the issue at that time. The hearings officer may direct the agency to send a corrected notice, in accordance with all legal requirements. The appellant may choose to waive any notice issues and continue with the hearing.
Notices are of particular importance in nursing facility discharge hearings and in Personal Care Service hearings and adequacy of the notices must be addressed as an issue within the hearing in addition to other issues listed as the basis for the intended adverse action. In these appeals, if the notice issue is not raised by the appellant, the hearings officer must develop the record to include information to determine the legal adequacy of the notice.
Revision 10-1; Effective January 15, 2010
If the appellant raises a notice issue, either directly or indirectly, it must be dealt with by the hearings officer on the record. The appellant has the right to receive adequate notice. However, the appellant can waive any notice issues and continue with the hearing. It is the hearings officer’s responsibility to establish if the appellant wants to waive any issues on adequate notice. If the appellant waives any notice issue, then the hearing can proceed and notice is no longer an issue.
If the hearings officer determines that the notice is not adequate and appellant does not waive his right to receive adequate notice, the hearings officer instructs the agency representative to prepare a new notice and provide it to the appellant. After the new notice is provided, the hearings officer reconvenes the hearing.
Notice issues raised and how they were resolved should be noted in the hearings officer’s decision under Procedural History.
Revision 11-4; Effective June 1, 2011
If the appellant does not mention the adequacy of the notice he received, the hearings officer assumes the issue is waived by the appellant and proceeds with the hearing. In general, the hearings officer does not bring up the issue of adequate notice on his own, except as noted in Section 1565, Agency Action Notice Issues.
Revision 11-4; Effective June 1, 2011
An appellant may testify at the hearing that an appointment notice or a request for additional information was not received.
The hearings officer should address this issue by asking questions and taking testimony from both the appellant or the appellant’s representative and the agency representative. Sworn testimony from the appellant is first-person testimony. Testimony from the agency representative is usually direct testimony about normal agency procedure, but is possibly hearsay in regard to the specific piece of mail being considered.
While the agency representative may not be able to provide physical proof that the notice in question was sent, he should be able to state for the record the office mailing procedures, the date the notice was actually mailed and the address where it was mailed.
The hearings officer may ask the appellant or the appellant's representative questions about how the mail is received at the home, who actually gets the mail, whether other agency mail has been received in the past or received regularly (such as a Medicaid ID form). Testimony from a representative for the appellant may not carry the same weight as sworn testimony from the appellant. Particular attention can be given to mail from the same agency within a similar time frame that was received at the same address as the item being considered. Other issues with mail that have been reported to the Post Office due to non-receipt and corroborating testimony regarding mail issues can be given consideration.
The Hearings Section has taken the position in the past that if a letter is sent and not returned, the sender may presume the letter was received.
The hearings officer must base the decision on an evaluation of the evidence and testimony presented at the hearing. Given the presumption that a letter sent is one received, the hearings officer must determine if the appellant has presented evidence that overcomes that presumption. If sworn testimony from the appellant was heard, the decision will involve a determination of credibility. The decision should include findings of fact regarding the determinations used in reaching the decision on whether the letter was received.
Revision 12-4; Effective October 23, 2012
The hearings officer ensures the appellant has an opportunity to review any evidence to be used in the hearing before the hearing. If the appellant has not had an opportunity to review the evidence, the appellant should be given the option of having the evidence read into the record or rescheduling the hearing.
If parts of the case record are used during the hearing, the appellant may see them and have them placed in evidence. In the case of an appeal involving a secondary agency, such as the Texas Workforce Commission, the secondary agency representative sends the hearings officer and appellant a copy of the secondary agency’s case file.
If no evidence is offered into evidence at the hearing or provided to either the hearings officer or the appellant before the hearing, the hearings officer should ensure that the hearing follows correct procedures and gives consideration to the rights of all parties. The hearings officer should inform the appellant of his rights when the agency fails to provide the exhibits and/or documents in advance. The hearings officer should ask the parties if they agree to allow the documents to be read into the record and then share a written copy with all parties. The appellant should have an opportunity to respond to what was read into the record.
Note: When both the appellant and the agency have an attorney, the attorneys are required to share their evidence with each other, the agency representative and the hearings officer at least 20 days before the hearing appointment date. Rebuttals or responses to such submittals may be submitted up until the 10th day before the hearing appointment date. Failure to share evidence may be grounds for a postponement at the request of the side not notified.
All exhibits provided to the hearings officer are part of the record, and the hearings officer must ensure that each one is properly labeled and clearly addressed on the record. An exhibit is not admitted into evidence until the hearings officer states "I am admitting this document as exhibit blank."
Documentary evidence provided to the hearings officer falls into several categories:
To make the organization of all records consistent, hearings officers should consult Appendix I, Fair Hearing Case Record Filing. All documents provided to the hearings officer are filed behind the appropriate tab.
Revision 10-1; Effective January 15, 2010
In order for an exhibit to be admitted into evidence by the hearings officer, several activities must occur. First, the party must offer the exhibit into evidence. This may be accomplished by the party clearly stating "I want to offer this exhibit" or "I want this document or exhibit considered." It also may be accomplished by the hearings officer asking the party if he/she wants a particular document to be considered by the hearings officer.
After an exhibit is offered, the hearings officer must decide either to admit the exhibit or not. The hearings officer asks if there are any objections to the exhibit being admitted. If there are no objections and if the exhibit is relevant to the issues to be decided or if the objection is not persuasive, the hearings officer admits the exhibit. The hearings officer states: "This exhibit will be admitted as exhibit number or letter blank."
The agency representative may offer the full evidence packet as an exhibit. It is permissible for a hearings officer to admit the full packet as one exhibit. If multiple documents are submitted as one exhibit, the pages should be numbered to allow the documents to be identified as they are discussed.
Revision 10-1; Effective January 15, 2010
If a party offers an exhibit that the hearings officer determines will not be admitted because it is not relevant to an issue on appeal, the hearings officer states this on the record. He then files the exhibit in the file under the tab marked "Exhibits Not Admitted."
Revision 10-1; Effective January 15, 2010
Often documents may be provided to the hearings officer that the party decides not to offer into evidence. This may happen when the agency representative sends a complete case file as evidence, without first ascertaining if all documents are relevant to an issue on appeal. When asked about a particular document at the hearing, the agency representative may state that the document should not have been included in the packet, or he may indicate that the document need not be considered.
In this situation, the hearings officer makes sure the document is clearly identified, states on the record that the document was not offered into evidence and files it in the file under the tab marked "Exhibits Not Offered."
Revision 10-1; Effective January 15, 2010
There are times when duplicate copies of the same document are provided to the hearings officer. This may occur when the evidence packet is both faxed and mailed to the hearings officer. The hearings officer admits only one copy of each exhibit, clearly identifying the document on the record. The hearings officer files duplicate copies in the file folder under the tab marked "Exhibit Duplicates."
Note that there are also times when duplicate copies of the same document may be admitted. This may occur where the agency representative offers a form as one of his exhibits and the hearings officer admits it. Then, in the appellant’s packet, there is also a copy of the same form and it is offered by the appellant. While this is a duplicate of a document, it is not a duplicate of an exhibit. These are two separate and distinct exhibits and both should be identified and admitted as such.
Revision 11-4; Effective June 1, 2011
There is no need for a hearings officer to distinguish between the appellant’s exhibits and the agency’s exhibits when labeling and referring to them in the decision. All documents submitted to the hearings officer are part of the hearings record; however, not all of the documents will be admitted into evidence. The hearings officer must ensure that all exhibits are clearly labeled if they are offered. If documents are not offered, the hearings officer does not have to label the document, but he does have to clearly identify each document on the record and state the documents are being annotated as not having been offered or admitted. The labeling of the exhibits must be identical to the information stated on the record as each document is identified.
Revision 10-1; Effective January 15, 2010
The formal rules of evidence do not apply to HHSC fair hearings. Most exhibits offered will be admitted, even when objections are raised.
When an exhibit is offered and there is an objection to it being admitted, the hearings officer should clarify what the objection is to the document.
Example: A party may allege that the document is not authentic or that it is not a true and correct copy of the original document.
The hearings officer may state, "I've noted your objection. I'll give the appropriate weight to this document when it is time to consider it, but I'll go ahead and admit it."
If the hearings officer refuses to admit a document for any reason, he should state the reason why he is not admitting the document into evidence.
Revision 10-1; Effective January 15, 2010
At the beginning of the hearing, the hearings officer must ensure that the client and the agency representative have copies of all the documents to be considered at the hearing, or that the client has waived his right to have them and is willing to proceed with the hearing. The hearings officer must address this on the record.
While there is not one "correct" time during the hearing when a hearings officer must discuss exhibits and admit them, it is not appropriate to allow a party or witness to talk about a document that has not been offered into the evidence. For example, if the agency representative begins discussing a document that has not been admitted, the hearings officer asks, "Do you want me to consider this document?" If the agency representative says yes, the hearings officer should then ask the appellant if he has any objection to the document being admitted as evidence. If there is no objection, the hearings officer states, "This document will be admitted as exhibit blank."
It is also appropriate to identify and admit all documents at the beginning of the hearing, as this practice may move the hearing along and minimize interruptions or confusion. It is also good practice to quickly review the exhibits at the end of the hearing to make sure all exhibits have been properly identified and handled.
Revision 10-1; Effective January 15, 2010
After all testimony is given and documents received, the hearings officer closes the hearing and explains when the hearing decision can be expected.
Revision 11-4; Effective June 1, 2011
The hearings officer does not have subpoena authority. The hearings officer has responsibility for appropriately developing the hearing record and may request additional witnesses and/or documentation when further clarification is needed.
If additional documents are requested or additional witnesses must be notified, the hearings officer may leave the record open. Documents are shared with all parties. Each party must be given an appropriate opportunity to review a document and evidence must be admitted and discussed on the record.
Revision 11-4; Effective June 1, 2011
When necessary, a hearings officer may request legal clarification or opinion on the relevance or significance of policy, legal documents or other evidence being considered in the hearing, including allegations that agency policy conflicts with federal rule or law. To submit a request for legal clarification, the hearings officer discusses the issues being considered with the area manager, who forwards the request to the hearings administrator. The hearings administrator sends the request for legal clarification, if appropriate, to the Legal In-Box in Outlook under HHSC Retransplanting.
The legal clarification request and response must be shared with all parties and each side must have an opportunity to provide comment or rebuttal of the opinion. The hearings officer must reconvene the hearing to permit discussion of the clarification by all parties.
Revision 10-1; Effective January 15, 2010
Once a hearing begins, the hearings officer may recess the hearings proceedings if the hearings officer finds good cause for the recess. Following notice to both sides, the hearings officer may reconvene the hearing, if necessary.
Revision 10-4; Effective July 16, 2010
The appellant asks the hearings officer if he may leave the hearing open so he can obtain additional information to support his case. The hearings officer agrees to leave the record open and sets a deadline for the appellant to submit the additional information. Once that information is received, the hearings officer will ensure the agency representative receives the additional documents. Then the hearings officer schedules a date to reconvene the hearing.
The reconvened hearing will focus on the additional documentation provided by the appellant.
If no additional information is received from the appellant by the due date, the hearings officer issues a decision based on evidence provided at the hearing.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
HHSC provides an interpreter to those applicants/clients and witnesses who have bona fide language barriers to ensure that they will be able to participant in the hearing. People with language barriers may include people who are unable to understand or communicate in English or whose ability to understand or communicate in English is limited.
A certified interpreter is one who is certified by one of the following entities:
Revision 11-4; Effective June 1, 2011
HHSC Appeals Division makes every effort to use the most qualified interpreter for a person with limited English proficiency whose native language is not English or Spanish. The agency contracts with several interpreter services to provide language interpretation services for many different languages.
HHSC Appeals Division provides a qualified sign language interpreter for a person who is hearing impaired and requests the service. If the appellant needs a sign language interpreter for the hearing, the hearings staff will submit Form HHSC-OPS004, HHSC Request for Sign Language and Oral Interpreting Services, at least 48 hours before the appointment.
If required by the circumstances, the HHSC Appeals Division will arrange to provide other assistance in accordance with commission policy.
If an appellant wants a family member or friend to interpret, the hearings officer will explain that a trained interpreter is needed to provide interpretation for the hearing record to ensure accuracy, but the family member or friend may provide assistance to the appellant as needed, and may assist the appellant in the presentation of his case.
Revision 10-1; Effective January 15, 2010
When an appellant requests a fair hearing, program staff create an appeal in the TIERS Hearings and Appeal module, which generates Form H4800, Hearing Request Summary. This form includes a space to indicate whether an interpreter is needed for the hearing.
Form H4805, Fair Hearing Procedures, accompanies the appointment notice and instructs the appellant to contact the hearings officer at least two business days before the hearing date if an interpreter is needed for the hearing.
The hearings officer informs the appellant on the record that he will be provided an interpreter at no cost if the appellant demonstrates that the appellant or required participants are not able to participate in the hearing because of a communication barrier.
Revision 10-1; Effective January 15, 2010
The hearings officer determines on a case-by-case basis whether an interpreter is necessary.
No interpreter is required if the hearings officer determines that all participants are sufficiently able to communicate so that no barrier is present. The basis of the hearings officer’s decision will be stated on the record.
Revision 10-1; Effective January 15, 2010
When an interpreter has been requested, the hearings officer may decide that an interpreter is not required under the following circumstances:
The basis for the hearings officer's decision shall be stated on the record.
Revision 10-1; Effective January 15, 2010
When an interpreter participates in a hearing, the interpreter must interpret in the first person and not the third person.
Interpreters must give complete and accurate interpretations and document translations without changing, omitting or adding anything to what has been spoken or written. Interpreters must not attempt to explain what is spoken or written. They are to interpret every spoken or written statement, even if it may appear to the interpreter to be non-responsive, obscene, rambling or incoherent.
The interpreter must maintain the confidentiality of client records. Information obtained during a hearing must not be disclosed outside the hearing or at a later hearing.
Interpreters must limit themselves to interpreting or translating documents and must not give advice, express opinions, explain, edit or in any way insert comments in the hearing.
An interpreter must not initiate communication unless it is necessary to seek assistance when interpreting, as when speech is not understood, speech needs to be repeated, speakers need to speak slower or clearer, or to correct an interpretation error. In these instances, the interpreter must make it clear that the communication is not an interpretation but is needed for clarification.
If an interpreter has reservations about the ability to interpret competently, the interpreter must bring it to the attention of the hearings officer. The interpreter must also tell the hearing officer if there are circumstances making it difficult to interpret, such as too much noise, more than one person speaking at the same time, or witnesses speaking too rapidly or too long.
During a long hearing, the interpreter should notify the hearings officer of any need for a break.
The interpreter must immediately inform the hearing officers of any attempt to impede, prevent or interfere with interpretation consistent with these requirements.
Interpreters must not use gestures unless they are providing sign language services.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
The hearings officer must explain the role of the interpreter to all parties before the hearing. The explanation will be provided in English and the client’s first language.
The hearings officer must establish on the record that the interpreter:
Revision 10-1; Effective January 15, 2010
The interpreter must be impartial and unbiased. If there is any conflict of interest, it should be brought to the hearings officer's attention.
The following are examples of interpreter oaths:
The interpreter must respond "I do," "I swear" or "I affirm."
Revision 10-1; Effective January 15, 2010
The following must be brought the hearings officer’s attention if the interpreter:
Revision 10-1; Effective January 15, 2010
The hearings officer has the responsibility to remedy inaccuracies in the interpretation, if they are brought to the hearing officer's attention. The hearing officer must halt or reset the hearing if it is necessary to obtain a qualified interpreter.
Revision 10-1; Effective January 15, 2010
If a party or authorized representative makes a legitimate objection concerning the quality or accuracy of the interpretation by an interpreter, the hearings officer:
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
All parties in the hearing have the right to examine the documents, before the hearing, that will be considered at the hearing and used to make a decision.
Before the hearing, the agency representative sends copies of all documents to be used in the hearing to the hearing officer and the appellant. The packet includes, but is not limited to:
If the appellant or the appellant’s representative submits documents to be considered at the hearing, the hearings officer will fax them to the agency representative before the hearing.
Revision 10-4; Effective July 16, 2010
An appellant or an appellant representative or legal counsel may send written interrogatories or request a pre-hearing conference to get additional information.
The written interrogatories must:
The interrogatories may be introduced at the hearing. The hearings officer will determine if they are relevant to the issue on appeal.
The hearings officer does not have a role in the interrogatory process beyond his role in the hearing itself.
The hearings officer does not have the authority to compel either party to respond to interrogatories.
Revision 12-5; Effective November 8, 2012
The hearings officer conducts the fair hearing as an informal proceeding, not as a formal court hearing, and is not required to follow the Texas Rules of Evidence or the Texas Rules of Civil Procedure.
Evidence includes any relevant documents or testimony provided by the appellant, the appellant’s witness, the agency representative or the agency witness.
Hearsay evidence may be considered by the hearings officer and given the appropriate weight. Hearsay evidence is a statement made by a third party and repeated by one of the hearing participants during the hearing.
Note: When both the appellant and the agency have an attorney, the attorneys are required to share their evidence with each other, the agency representative and the hearings officer at least 20 days before the hearing appointment date. Rebuttals or responses to such submittals may be submitted up until the 10th day before the hearing appointment date. Failure to share evidence may be grounds for a postponement at the request of the side not notified.
Revision 10-1; Effective January 15, 2010
If the hearing involves medical issues such as those concerning a diagnosis, an examining physician's report or a medical review team's decision, and if the hearing official considers it necessary to have a medical assessment other than that of the person involved in making the original decision, the hearings officer orders that medical assessment must be obtained at the operating agency's expense and made part of the record.
If the hearings officer requests an additional medical assessment, he will recess the hearing until the assessment is complete. Once the hearings officer receives the new medical assessment, he will mail a copy to all parties and schedule a time to reconvene the hearing. The reconvened hearing will focus on the additional medical assessment.
Revision 12-2; Effective January 20, 2012
Revision 11-4; Effective June 1, 2011
Revision 11-4; Effective June 1, 2011
According to federal regulations, all appeal requests must be completed within 90-days from the request date (60 days for SNAP and Refugee Cash Assistance appeals).
The 90 calendar-day fair hearings clock (60 calendar days for SNAP and Refugee Cash Assistance) begins the day the client asks for an appeal. The hearings officer notifies the client of the date, time and place of the hearing, conducts the hearing and issues a decision. The hearings officer allows 10 calendar days for the worker (agency representative) to take action on a reversed decision on non-SNAP appeals.
Exceptions: Issuing some decisions may be delayed beyond these time periods. For example, the appellant may make one or more requests to reschedule the hearing appointment. (See Section 1723, Delays in Issuing a Decision – 1 TAC §357.23(a)(3), for appropriate processing and delay procedures.)
Revision 11-4; Effective June 1, 2011
After the hearing, the hearings officer:
The hearings officer ensures the decision is sent to the appropriate parties to permit timely implementation. The hearings officer uploads the reversed nursing facility discharge hearing decisions to the Portal. Appeals Division state office staff will forward these decisions to appropriate nursing home regulatory staff in accordance with agency regulations.
Revision 10-1; Effective January 15, 2010
The hearings officer prepares a written decision that includes:
A hearings officer issues a decision based on the evidence presented at the hearing by the agency representative, the agency witnesses, the appellant and the appellant’s representative or witnesses. The decision states a determination of whether the agency followed program policy.
The decision by the hearings officer must be written in English, and HHSC provides a translated coversheet in Spanish for hearing decisions where a Spanish interpreter was used or when the hearing was conducted in Spanish. The cover sheet will include a short translated statement that describes the outcome of the hearing and instructs the appellant to call the hearings officer if he needs assistance to understand the decision. An appellant who indicates by telephone, in person or in writing that assistance is needed to understand the decision should receive an explanation of the hearing decision from bilingual personnel within a reasonable period of time.
Revision 11-4; Effective June 1, 2011
All hearing decisions require the hearings officer's signature. When the hearings officer enters a dismiss or withdrawn decision in TIERS, Hearings and Appeals, the system generates a decision. However, these decisions also require a signature. Since the hearings officer has issued the decision, the administrative assistant may sign the decision for the hearings officer. The administrative assistant may sign by signing the hearings officer's name followed by the administrative assistant's initials or by signing the hearings officer's name followed with "by' and the administrative assistant's name.
Revision 10-4; Effective July 16, 2010
The hearings officer prepares a written decision that includes:
In addition, all decisions involving children less than 21 years of age and an issue related to durable medical equipment, private duty nursing, home health skilled nursing or personal care services will be read by the appropriate manager before issuance.
Revision 14-4; Effective November 14, 2014
The HHSC Appeals Division has 90 days (60 days for SNAP) to schedule and conduct the hearing and to issue a decision. HHSC tracks all appeal requests for timeliness.
“Delay” is a term the HHSC Appeals Division uses to allow for time extensions in individual cases when:
Delaying decisions in TANF and SNAP cases is permissible in accordance with a settlement agreement reached in the Villarreal lawsuit. HHSC has elected to apply such delays in issuing decisions to all fair hearing decisions.
The following delay codes are applicable in specified circumstances. The hearings officer can only use these codes before issuing a written decision.
Revision 11-2; Effective February 14, 2011
Revision 10-1; Effective January 15, 2010
If the appellant fails to appear at the scheduled hearing, dismiss the appeal. If the appellant calls to request a rescheduled hearing, inform the appellant of the requirement to submit a good cause statement in writing within 30 calendar days of the dismissal decision date.
Revision 10-1; Effective January 15, 2010
If the hearings office receives a good cause statement requesting a reopened appeal within 30 calendar days of the dismissal decision date, date stamp the statement and immediately route it to the hearings officer for review. The hearings officer must determine on a case-by-case basis whether good cause is established for the appellant’s failure to appear at the scheduled hearing.
To constitute good cause for failure to appear, Appellant must demonstrate the failure was from circumstances that were not within his control. If the good cause statement shows that Appellant could have appeared but failed to do so, good cause is not established. The following reasons generally do not demonstrate good cause, but this list is not all-inclusive.
Revision 13-2; Effective October 2, 2013
The hearings officer must initiate one of the following actions within 10 calendar days of receipt of the appellant’s good cause statement.
Revision 11-4; Effective June 1, 2011
If the hearings officer receives a request for a fair hearing past the 90-day time frame, he sends a letter to the client asking for good cause for failing to appeal timely. After receiving the information, the hearings officer will review and determine if there was good cause for failing to appeal timely. If good cause is established, a hearing is scheduled. If good cause was not established, the hearings officer issues a decision dismissing the appeal request for want of jurisdiction. It is appropriate to schedule a pre-hearing conference to determine if there was good cause for the appellant's failure to request the appeal in a timely manner.
Exception: If the hearings officer receives a request for an over payment claim hearing past the 90-day time frame, a pre-hearing conference will be scheduled to determine good cause for the appellant's failure to request the fair hearing in a timely manner.
Revision 12-2; Effective January 20, 2012
Once an appeal is filed, only the appellant or his representative may withdraw the request. The appellant must make the request orally or in writing to the hearings officer or the local office and give the reason for requesting to withdraw.
Revision 10-1; Effective January 15, 2010
If an appellant makes an oral request to withdraw during the hearing itself, the hearings officer should ensure the request is captured on the hearing recording, accept the request and issue a decision to show the appeal request was withdrawn.
Revision 12-2; Effective January 20, 2012
Revision 11-1; Effective February 1, 2011
When an appellant dies during the appeal process, the legal representative of the decedent's estate must pursue the appeal, or the hearings officer may consider the appeal withdrawn.
Revision 10-4; Effective July 16, 2010
The hearings officer, following a hearing, reverses a decision of the agency or designee if the action or inaction is not supported by the evidence introduced at the hearing, in accordance with applicable statutes, policies or procedures. The agency may be instructed to issue retroactive payments or restored benefits in accordance with applicable rules, regulations and statutes.
If the hearings officer decides there is insufficient information to determine eligibility or benefit amount based on evidence presented during the hearing, he instructs the agency representative to obtain such information and make a redetermination in accordance with the hearings officer's order.
If changed circumstances were considered during the hearing, the hearings officer must make a finding of fact explaining why the appellant’s changed circumstances were or were not considered.
Revision 10-4; Effective July 16, 2010
The hearings officer sustains a decision of the agency or designee if the action or inaction is supported by the evidence admitted at the hearing, and is in accordance with applicable statutes, policies or procedures.
If changed circumstances were considered during the hearing, the hearings officer must make a finding of fact explaining why the appellant’s changed circumstances were or were not considered.
Revision 14-4; Effective November 14, 2014
The hearings officer may reopen an appeal and reconsider the decision if, within 12 months of the decision date, the appellant offers evidence that:
The hearings officer must decide whether or not to reopen the appeal within 30 days from the date of the request. If the hearings officer decides to reopen the appeal, the decision-issuance time frames apply beginning with the date of the request to reopen. See Section 1711, Time Frames.
If the appellant offers information and asks to reopen the hearing, the agency must receive notice and have a chance to give input. Depending on the information the appellant offers, the hearings officer may need to schedule a hearing with notice to both parties.
If the appellant offers information after the hearings officer has issued the original decision and the hearings officer decides the information is new and that it would have affected the outcome of the decision, the hearings officer reopens the hearing. If the hearings officer reopens the hearing, he issues a new decision. If the hearings officer decides the information is not new evidence, he notifies the appellant in writing that he is denying the request to reopen and that the original decision remains in effect.
Revision 11-1; Effective February 1, 2011
The hearings officer has the authority to withdraw, revise and re-issue a decision within 20 calendar days following the original decision date if he becomes aware of an error of law or fact that would have affected the outcome of the decision for either side. The hearings officer does not have the authority to act 20 days after the decision was issued.
If program staff or appellant feel that the hearings officer committed an error of law or fact, staff may send a letter to the hearings officer and to the other parties within five business days of the date the decision was issued to allow the hearings officer sufficient time to re-issue a decision, if necessary.
The decision that is rendered must be identified as an amended decision. The procedural history should indicate the date the first decision was mailed and possibly the date the hearings officer became aware of the need to reconsider the decision.
An amended decision should be submitted to the hearings manager for review before issuance.
Revision 11-2; Effective February 14, 2011
Managers have the responsibility and duty to ensure correct decisions are issued to the extent possible.
Managers are required to read the following types of decisions before they are issued:
Managers conduct quarterly readings of decisions issued by each hearings officer.
In critical or emergency situations, including when the hearings officer is unavailable, the hearings manager has the authority to act on behalf of staff and issue or re-issue decisions and orders.
Revision 11-2; Effective February 14, 2011
A decision is issued for every appeal requested. While all have some similarities there are some differences. Each format is described below with directions on when to use each.
Revision 11-2; Effective February 14, 2011
Decisions dismissing an appeal are used when the appellant fails to appear for the hearing or the issue on appeal is outside of the hearings officer’s jurisdiction. The decision format includes sections on Legal Authority and the Final Order.
Revision 11-4; Effective June 1, 2011
There are two types of withdrawal decision formats.
The withdrawn-in favor of format is used when the agency resolved the issue on appeal in the appellant's favor.
The withdrawn-sustained format is used when the appellant decides to withdraw the request for an appeal without any additional action by program staff.
The withdrawn decision format includes sections on Legal Authority and the Final Order.
Revision 11-2; Effective February 14, 2011
The same format is used for both of these types of decisions and includes more detail about the basis for the hearings officer’s determination. The format includes sections entitled Introduction, Purpose of the Fair Hearing, Legal Authority, Procedural History, Relevant Authorities, Summary of Evidence, Findings of Fact, Conclusions of Law and the Final Order.
Revision 11-2; Effective February 14, 2011
The same format as described in §1733 is used for both types of decisions and includes the same sections except it also includes a Discussion section. The Discussion section contains a brief synopsis of each participant’s testimony and conclusions drawn from the critical points that were made.
Revision 11-2; Effective February 14, 2011
This decision format is used when an appellant presents information for good cause for not appearing for the hearing or when a hearings officer decides to reopen a hearing.
Revision 11-2; Effective February 14, 2011
A short reversal format may be used when the agency representative admits that the agency made a mistake in deciding to take the action being appealed. The format includes only the Decision and the Final Order.
Revision 11-4; Effective June 1, 2011
Decisions should always be sent to the appellant, the appellant's representative, the agency representative, the agency representative's supervisor and Texas Workforce Solutions, if appropriate. The hearings officer may send the decision to others listed as Other Participants on Form H4800, Fair Hearing Request, as appropriate.
Staff are required to date, sign, e-mail to the agency, place in the agency mail for pick-up, and enter the decision in TIERS all in the same day.
Exception: Decisions processed after U.S. Postal Service mail pickup on Friday, or when Monday is a holiday, will be processed as follows:
See Appendix III, Distribution Schedule, for more detail on distributing hearings decisions.
Hearings staff send a monthly report of the reversed nursing facility discharge appeals and copies of the decision to the DADS Consumer Rights and Services at CRSComplaints@dads.state.tx.us.
Revision 10-3; Effective May 21, 2010
Revision 10-3; Effective May 21, 2010
When the hearings officer reverses the agency action on appeal, the agency representative is required to implement the order and enter implementation data in the TIERS, Hearings and Appeals, Decision Implementation module.
The agency representative has 10 days from the date the decision was issued to implement the hearing decision. If additional information is needed, the agency representative will contact the appellant and pend the implementation process. Once the additional information is received, the agency representative has three business days to complete the implementation.
The agency representative implements the hearing decision and enters the implementation information in the TIERS Hearings and Appeals, Decision Implementation module, including delays. (For more information on delays, see Item 1723, Delays in Issuing a Decision – 1 TAC §357.23(a)(3).)
Revision 11-1; Effective February 1, 2011
The following delay codes are applicable in specific circumstances and can only be used by program staff after a hearing decision has been issued and the worker is delayed in responding to the directives of the hearing officer.
Program staff enter delays in the TIERS Hearings and Appeal Module under Decision Implementation/Delays.
Revision 10-1; Effective January 15, 2010
An alert is sent to the agency representative’s supervisor via TIERS once the agency representative enters the implementation information in TIERS Hearings and Appeals, Decision Implementation module. Upon receipt of the alert, the agency representative supervisor must review and approve the agency representative’s implementation actions.
Exception: DADS program staff not required to conduct a second level review.
Program staff have 10 days from the date on the hearing decision to implement the hearings officer’s decision.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Information furnished in confidence by anyone to the HHSC and was used to make an eligibility determination may not be used to make a hearing decision unless it is shared with the appellant.
Example: During the eligibility determination process, Ms. Brown told her worker that she was not working and had no income. A neighbor contacted the eligibility worker and stated that Ms. Brown was working at the local Wal-Mart. The worker verified that Ms. Brown did indeed work at Wal-Mart and denied her application for assistance. At the hearing, the worker did not want to share the information received from the neighbor so the hearings officer may not consider the statement as evidence.
Revision 10-1; Effective January 15, 2010
No party to a fair hearing is required to disclose information that is deemed privileged by law. This includes communications between a lawyer and a client, a husband and wife, and a clergy-person and a person seeking spiritual advice. Likewise, the name of an informant or other information protected from disclosure by federal or state substantive law may not be shared with an appellant.
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
Revision 10-1; Effective January 15, 2010
The official record of the hearing includes the exhibits offered to the hearings officer, the exhibits admitted, the recording of the hearing, any briefs or memoranda filed in connection with the hearing, the hearings officer’s decision and any items filed in connection with administrative review and the decision on administrative review.
Revision 10-1; Effective January 15, 2010
The official record of all hearings is retained by the HHSC Appeals Division according to the HHSC Records/Retention Schedule.
Revision 10-1; Effective January 15, 2010
HHSC shall not disclose any of the information about a client to the U.S. Citizenship and Immigration Services or any government agency, except as required by law.
Revision 14-5; Effective December 10, 2014
The hearings officer makes the final administrative decision in fair hearings for certain Texas Health and Human System (HHS) agencies and their designees.
If the appellant disagrees with the hearings officer’s decision, an administrative review, judicial review or procedural review may be requested.
If the agency disagrees with the hearings officer’s decision, a review may be requested via the exception process.
Revision 11-4; Effective June 1, 2011
An administrative review is the review of a hearings officer’s decision on a Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) or Medicaid appeal or an administrative disqualification hearing by HHSC Regional Legal Services. The assigned attorney reviews the testimony and evidence available to the hearings officer when the decision was issued and issues a new decision. An appellant or appellant’s representative may request an administrative review when he does not agree with the hearings officer’s decision.
Revision 11-4; Effective June 1, 2011
When an appellant or appellant’s representative does not agree with a hearings officer’s decision, he may request a review of the decision within 30 days of the date on the decision. The request must be in writing and postmarked no later than the 30th day. A request for administrative review will be considered timely if filed after 30 days, when the appellant demonstrates good cause for the filing delay.
The request for a review is sent to the hearings administrator at:
Hearings Administrator
Mail Code W-613
P.O. Box 149030
Austin, TX 78714
Exception: The 30 days does not begin until a new decision is issued if the appellant or appellant’s representative is working with the hearings officer to reopen or reschedule the hearing.
Revision 14-2; Effective August 6, 2014
Appellants submit administrative review requests by fax, mail and email.
Upon receipt of the request, the hearings administrator’s assistant:
The hearings officer reviews the request to determine whether to reopen the appeal. If the original appeal was dismissed because the appellant failed to appear for the hearing, the hearings officer needs to determine if the appellant had good cause for failing to appear. If the hearings officer determines the appellant did have good cause, the hearings officer reopens the appeal. If the hearings officer determines the appellant did not have good cause, the appeal is sent to administrative review. If the appeal is being reopened, the hearings manager sends an email to the hearings administrator.
The database is updated to reflect the decision to reopen the appeal.
If the appeal is not reopened, the request is sent to Regional Legal Services.
The hearings administrator sends an acknowledgement letter to the appellant.
The appellant has the right to submit a brief. The brief should be no more than five pages. For the brief to be considered, the appellant must submit it with the request for administrative review filed with the hearings administrator. The brief must address only the issues that were addressed in the appeal hearing.
Revision 11-4; Effective June 1, 2011
The scanned request and any other documents submitted by the appellant are e-mailed to the Health and Human Services Commission (HHSC) Regional Legal Services and a request is made that an attorney be assigned. The documents are also sent to the appropriate hearings manager.
The e-mail with the scanned documents will include the appeal ID, case name, case number, program, region, hearings officer, date of request and date of decision.
HHSC's Regional Legal Services responds to the e-mail and assigns an attorney.
Hearings staff scan the hearing record and post it to the public folder notifying the assigned attorney via e-mail when it is posted and the file name. The hearing record must be received by the assigned attorney within 10 days from the date of the request.
The assigned attorney will access the hearing record from the public folder and the AVAYA recording from the FairHearAudio folder.
Revision 10-4; Effective July 16, 2010
Revision 11-1; Effective June 1, 2011
Within 15 business days of receipt of the hearing record, the assigned attorney will review the hearing record and issue a new decision.
The decision format will be similar to the one used by the hearings officer. The decision will include any direction to program staff. The cover letter will include how the appellant can request judicial review, the time frames for requesting judicial review and the appropriate legal aid information.
The attorney will provide a copy of the decision to the appellant, appellant's representative and e-mail a scanned copy with all appropriate signatures to the hearings administrator, the director of appeals and the appropriate hearings manager.
If the hearing was related to a Texas Workforce Commission (TWC) sanction, the attorney will also provide a copy to TWC via mail at the following addresses:
Loretta Robertson
Texas Workforce Commission
101 E. 15th Street, Room 440T
Austin, TX 78778
512-936-6265
Fax: 512-463-7379
The attorney may choose to discuss the case with his supervisor. Ex parte communication does not include discussing the decision with supervisors in the attorney's chain of command.
Revision 14-4; Effective November 14, 2014
When appeals go to administrative review, appellants often give new information (information the appellant did not offer during the hearing) that the hearings officer may not have considered. Additionally, the appellant may give information directly to the reviewing attorney after the record has gone to administrative review. If the appellant hires an attorney, the attorney may decide to submit a brief to the reviewing attorney. The brief should be no more than five pages.
In both instances, the hearings officer has a chance to decide whether the information would have altered the original decision.
If the appellant offers new information before the appeal goes to administrative review, the appeal goes back to the hearings officer for review. The hearings officer decides if the information is new and if it would have changed the original decision. After reviewing the information, the hearings officer either reopens the hearing or issues a new decision upholding the original decision.
If the hearings officer upholds the original decision, he states that the information given does not constitute new evidence. If the evidence is in fact new information, he states that it would not have altered the original decision. The appeal then goes to the reviewing attorney for administrative review.
If the appellant offers new information after the administrative review has gone to the reviewing attorney, the reviewing attorney sends the case back to the hearings officer. The hearings officer then decides whether the new information would have changed the original decision.
The reviewing attorney may not consider any information in the administrative review that was not available to the hearings officer or not included in the hearing record. The reviewing attorney decides whether the decision was correct in light of the evidence admitted at the hearing and the application of relevant policy (law) to that evidence.
The reviewing attorney may consider legal briefs the appellant submits during the administrative review process, unless they contain any information that was not available to the hearings officer or not included in the hearing record.
If the legal briefs contain new information, the reviewing attorney must send the case back to the hearings officer for consideration, and the hearings officer will make a new decision.
Revision 11-4; Effective June 1, 2011
Upon receipt of the attorney's decision, the database and tracking spreadsheet will be updated with the outcome and date of decision.
If the decision is a reversal and some action needs to be taken by program, the hearings administrator will direct the hearings manager to send the decision and Form H4807, Action Taken on Hearing Decision, to program and track for completion.
Revision 10-4; Effective July 16, 2010
The hearings manager will provide the decision and Form H4807, Action Taken on Hearing Decision, to the appropriate program staff if the attorney’s decision requires program to take an action, track for completion and provide that information to the hearings administrator.
Revision 10-4; Effective July 16, 2010
If an appellant does not agree with the administrative review decision, he can file a request for a judicial review with the courts in Travis County within 30 days of the date of the administrative review decision.
Revision 11-4; Effective June 1, 2011
When the agency is served with process and an appellant has filed for judicial review in the courts of Travis County, the following actions are taken.
Revision 11-4; Effective June 1, 2011
HHSC Legal Division staff will notify the special counsel for appeals when the district court has issued a decision on the judicial review request.
The special counsel for appeals will notify the appeals director and the hearings administrator of the court's decision.
Upon receipt of the court's decision, hearings staff will update the database and tracking spreadsheet with the outcome and date of decision.
If the decision is a reversal and some action needs to be taken by program, the hearings administrator will direct the hearings manager to send the decision and Form H4807, Action Taken on Hearing Decision, to program and track for completion.
Revision 10-4; Effective July 16, 2010
The hearings manager will provide the decision and Form H4807, Action Taken on Hearing Decision, to the appropriate program staff if the judge’s decision requires program to take an action, track for completion, and provide that information to the hearings administrator.
Revision 11-4; Effective June 1, 2011
The hearings officer makes the final administrative decision in all appeals not covered under Chapter 31 (TANF), Chapter 32 (Medicaid) or Chapter 33 (Nutrition Assistance Programs) in the Human Resources Code. An appellant or his representative may file a request for a procedural review. Examples of programs eligible for procedural review include Disaster Assistance, Refugee Cash Assistance and In-Home Family Support Services.
When an appellant or appellant's representative does not agree with a hearings officer's decision, he may request a procedural review of the decision within 30 days of the date on the decision. The request must be in writing and postmarked no later than the 30th day. A request for procedural review will be considered timely if filed after 30 days when the appellant demonstrates good cause for the filing delay.
A procedural review is a review of the hearing record by an HHSC Regional Legal Services attorney. The attorney reviews all documentation submitted, listens to the recorded hearing and reviews the hearings officer's decision. A procedural review does not change the outcome of the hearing.
The request for a review is sent to the hearings administrator at:
Hearings Administrator
Mail Code W-613
P.O. Box 149030
Austin, TX 78714
Exception: The 30 days does not begin until a new decision is issued if the appellant or appellant's representative is working with the hearings officer to reopen or reschedule the hearing.
Revision 11-4; Effective June 1, 2011
Procedural Review requests may be received by fax, mail or e-mail from appellants.
Upon receipt of the request, the hearings administrator’s assistant:
The hearings area manager scans the hearing record and posts it to the public folder notifying the assigned attorney via e-mail when it is posted and the file name. The assigned attorney must receive the hearing record within 10 days from the date of the request.
The attorney will access the hearings record from the public folder and the AVAYA recording from the AVAYA folder.
The hearings administrator sends an acknowledgement letter to the appellant.
Revision 11-4; Effective June 1, 2011
Revision 11-4; Effective June 1, 2011
Within 15 days of receipt of the hearing record, the regional attorney will review the applicable law, facts and regulations contained in the record developed by the hearings officer.
The regional attorney e-mails the review results to the hearings administrator and hearings manager.
Revision 11-4; Effective June 1, 2011
The hearings manager reviews the attorney's opinion and takes appropriate action. A letter to the appellant is developed by the hearings manager explaining the results of the review and any actions that may be taken. The letter is signed by the hearings administrator.
Revision 10-4; Effective July 16, 2010
Revision 14-5; Effective December 10, 2014
Although program staff may disagree with the hearings officer’s decision, they must carry out the fair hearing decision once it has been made. However, program staff have 20 calendar days from the date of the decision to ask for an exception to the fair hearing decision. The exception process exists to make sure both program staff and hearings officers consistently apply applicable policy.
When a hearings officer issues a fair hearing decision, staff must carry out the decision within the implementation time frames, including restoring benefits to which the appellant is entitled.
Revision 10-4; Effective July 16, 2010
If program staff disagree with the fair hearing decision and initiate the exception process, a memorandum must be sent to the manager of the fair hearings officer that rendered the decision requesting an informal review of the decision, with a copy to the fair hearings administrator.
The fair hearings manager conducts a preliminary review of the decision, with input from relevant stakeholders and provides a response to program.
Revision 10-4; Effective July 16, 2010
If program staff still disagree with the fair hearing decision, program staff must send a memorandum to their policy staff with a copy of the hearings officer’s decision and the outcome of the preliminary review conducted by the fair hearings manager. The fair hearings administrator, fair hearings manager and the appropriate program staff must also receive a copy of the memorandum. The memorandum must include:
Revision 10-4; Effective July 16, 2010
Program policy staff contact the fair hearings administrator after the memorandum is reviewed and prepares a response to the requestor.
If policy staff agrees with the requestor, it does not change the outcome of the appeal. It does, however, provide guidance for hearings officer and staff concerning correct policy and procedures for future decisions, and allows program staff to correct the case for future benefits.
Revision 10-4; Effective July 16, 2010
Upon receiving an exception to a hearings officer’s decision, the manager will review the case record and recording.
Revision 15-2; Effective November 20, 2015
Revision 15-2; Effective November 20, 2015
A respondent becomes ineligible to take part in the Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance for Needy Families (TANF) program if a state or federal court or administrative agency finds he has committed an intentional program violation.
The Food Stamp Act of 1977, as amended in Section 6(b) by the Omnibus Budget Reconciliation Act of 1981, and Sections 403, 416 and 1102 of the Social Security Act provide for this action.
Revision 15-2; Effective November 20, 2015
Federal regulations implementing the provisions of the Food Stamp Act and Social Security Act require the Texas Health and Human Services Commission (HHSC) to establish procedures for holding administrative disqualification hearings.
According to TAC, Title 1, Part 15, Chapter 357, §357.521, HHSC may initiate an administrative disqualification hearing in SNAP and TANF cases. To initiate this hearing, HHSC must have documented evidence to prove that a respondent has intentionally committed one or more of the acts described in Section 4111, Definition of Intentional Program Violation.
HHSC will combine the proceedings against a person taking part in both the SNAP and TANF programs if the factual issue arises from the same or similar circumstances.
Revision 15-2; Effective November 20, 2015
The Code of Federal Regulations (CFR), Title 7, Subtitle B, Chapter II, Part 273, Subpart F, §273.16(c) states that a SNAP intentional program violation is one or more of the following intentional actions:
* Trafficking means:
Title 45 CFR, Subtitle B, Chapter II, Part 235, §235.110(b) states that a TANF intentional program violation is determined in accordance with state law. A TANF violation occurs when a person’s action results in:
HHSC may charge a respondent with an intentional program violation even if he has not actually received benefits to which he is not entitled.
Revision 15-2; Effective November 20, 2015
Office of Inspector General (OIG) investigators are responsible for starting the process to inform certain individuals accused of an intentional program violation about their right to waive an administrative disqualification hearing. If the respondent signs the waiver, see Section 4131, Waivers. When the respondent does not sign the waiver, OIG investigators send the case to a hearings officer to schedule an administrative disqualification hearing. The hearings officer decides whether or not the respondent is guilty of committing an intentional program violation.
Revision 15-2; Effective November 20, 2015
Revision 15-2; Effective November 20, 2015
HHSC employs impartial officials to preside over fair and fraud hearings and to issue decisions on actions taken by HHSC and its designees, per state and federal law. A person authorized to conduct fair hearings under Section 1000, Fair Hearings, may also conduct administrative disqualification hearings.
Revision 15-2; Effective November 20, 2015
HHSC disqualifies a hearings officer if he takes part in the decision to:
HHSC may disqualify a hearings officer for any of the following reasons:
HHSC does not disqualify a hearings officer for answering a question about HHSC policy concerning the case if the question and answer are stated in broad terms.
Revision 15-2; Effective November 20, 2015
If the hearings officer questions his qualifications, he informs the hearings manager or hearings administrator about his concerns. The hearings manager or administrator may assign the hearing to another hearings officer.
If an alternate hearings officer cannot be chosen from within the same area, the hearings administrator appoints an alternate hearings officer from another area.
When the hearings manager or administrator appoints an alternate hearings officer, the first hearings officer immediately sends all documents concerning the hearing to the alternate hearings officer.
Revision 15-2; Effective November 20, 2015
The hearings officer:
Revision 15-2; Effective November 20, 2015
The OIG investigator sends the hearings officer a referral for an administrative disqualification concerning the alleged intentional program violation. The referral must include, but is not limited to:
Before the hearing, the OIG investigator sends the hearings officer and the respondent an evidence packet which must include, but is not limited to:
The OIG investigator should send the evidence packet to the hearings officer and the respondent at least 20 calendar days before the hearing to allow sufficient time for review.
The hearings officer sets the date for the hearing and sends Form H4851-F, Notice of Administrative Disqualification Hearing, to the respondent and OIG investigator.
If two or more members of the same household are charged, the hearings officer handles each as a separate case. However, at the request of both parties, HHSC may hold a joint hearing. Even if HHSC holds a joint hearing, the hearings officer issues separate decisions and must send a separate notice to each person.
Revision 15-2; Effective November 20, 2015
OIG investigators are responsible for starting the process to inform certain individuals accused of an intentional program violation about their right to waive an administrative disqualification hearing. The respondent may waive his right to a hearing when the respondent signs and returns the waiver. If the respondent waives the administrative disqualification hearing, he will sign a Waiver of Disqualification Hearing form and a Repayment Agreement form.
The OIG investigator sends a copy of the signed waiver to the Appeals Division and to the OIG Disqualification Unit, State Office, which initiates the disqualification penalty. The Appeals Division will make sure appropriate hearings staff are informed.
Revision 15-2; Effective November 20, 2015
7 CFR §273.16(f) refers to waivers. Please see the full section for more information.
7 CFR §273.16(f) defines a valid waiver as:
"(ii) The written notification provided to the household member which informs him/her of the possibility of waiving the administrative disqualification hearing shall include, at a minimum:
(A) The date that the signed waiver must be received by the State agency to avoid the holding of a hearing and a signature block for the accused individual, along with a statement that the head of household must also sign the waiver if the accused individual is not the head of household, with an appropriately designated signature block."
Revision 15-2; Effective November 20, 2015
Upon receipt of a valid waiver from a respondent or a request from OIG to withdraw the ADH referral, the hearings officer takes action based on the circumstances described below. A case folder will be created for each waiver/withdrawal and filed according to local office procedures.
Scenario 1: After hearings staff mail the appointment notice, the hearings officer receives a waiver, or OIG asks to withdraw the ADH request.
OIG sends an ADH case report to hearings staff asking for an ADH. Hearings staff schedule the ADH and mail the appointment letter to the respondent. After the mailing of the appointment notice, but before the hearing, OIG gives the hearings officer a valid waiver. The hearings officer sends the respondent a letter stating the hearing will not be held because the respondent waived his right to a hearing. Hearings staff generate all waiver and withdrawal notices via the Texas Integrated Eligibility Redesign System (TIERS) Hearings and Appeals Correspondence.
Scenario 2: Before hearings staff mail the appointment notice, the hearings officer receives a waiver, or OIG asks to withdraw the ADH request.
OIG sends an ADH summary to hearings staff asking for an ADH. Before hearings staff mail the appointment letter, OIG receives a valid waiver from the respondent and sends it to the hearings officer, or OIG decides it should not have asked for an ADH and sends a withdrawal to the hearings officer. If the ADH has not been assigned to a hearings officer, the waiver/withdrawal is sent to the manager for assignment. The hearings officer generates a letter to the respondent via TIERS Hearings and Appeals Correspondence.
Scenario 3: During or after the hearing, OIG asks to withdraw the ADH request, or the hearings officer receives a waiver.
OIG sends an ADH summary to hearings staff asking for an ADH. Hearings staff schedule the ADH and mail the appointment letter to the respondent. During or after the hearing, OIG decides to withdraw its request or submits a waiver. The hearings officer will issue a decision. The decision will be “did not commit” if OIG requests to withdraw the ADH request. If the hearings officer receives a waiver during or after the hearing, he will decide the case based on the evidence.
Revision 15-2; Effective November 20, 2015
Form H4851-F, Notice of Administrative Disqualification Hearing, must be sent to the respondent within 20 calendar days from the date OIG asks for the hearing. The hearings officer must hold the hearing and issue a written decision no later than 90 calendar days from the date hearings staff mail the hearing notice to the respondent. The hearings officer schedules the hearing at a reasonable time and place. Hearings are normally held using a scan call conferencing system. A respondent may ask for a face-to-face hearing, but must show good cause for a face-to-face hearing before the hearings officer grants the request. The hearings officer decides whether good cause exists for a face-to-face hearing.
Revision 15-2; Effective November 20, 2015
The hearings officer sends the respondent advance notice of the hearing in sufficient time to allow receipt at least 30 calendar days before the scheduled hearing date. The notice is sent first class and certified mail, return receipt requested, to the most current mailing address available to any division within HHSC, and it is marked "return service requested." Delivery is not restricted to the addressee. The notice specifies the charges against the respondent and a summary of the evidence (including how and where it may be examined). If the notice is returned showing a new address, the hearings officer will re-send it and reapply advance notice requirements.
Form H4851-F, Notice of Administrative Disqualification Hearing, serves as a notice of the hearing for the respondent. Hearings staff generate all hearing notices via TIERS Hearings and Appeals Correspondence.
The hearings officer sends a full hearing packet to the respondent and the respondent’s representative, which includes a copy of Form H4800-ADH, Request for Administrative Disqualification Hearing; Form H4851-F; Form H4855, Statement of Household Member's Rights in Administrative Disqualification Hearing; Form H4856, Request for Another Appointment for Administrative Disqualification Hearing; Form H4861, Receipt of Notice; and an envelope addressed to the hearings officer.
The hearings officer sends a partial hearing packet to the witnesses, which includes Form H4851-F only.
TIERS generates an alert to the agency representative when the Managed Office Resource (MOR) search function is used to create the appeal. If MOR is not used, a packet containing Form H4851-F is generated.
Because the respondent must receive the notice at least 30 days before the hearing, TIERS will not allow hearings staff to enter the notice less than 40 days before the hearing if advance notice requirements apply. (See Section 4220, Time Frames, Postponements, Recesses and Delays — 1 TAC §357.533 and §357.534, for information on when advance notice requirements do not apply. If advance notice requirements do not apply, TIERS will not allow hearings staff to enter the notice less than 14 days before the hearing.)
Advance notice requirements are met when the hearings officer mails the notice to the most current mailing address available to any division within HHSC. Regardless of whether the certified or first class mail is returned, if the hearings officer mailed it per advance notice requirements, the hearing will be held.
Revision 15-2; Effective November 20, 2015
HHSC may not disqualify a respondent for an intentional program violation until the hearings officer finds that the person committed an intentional program violation. A pending hearing does not affect the respondent's or the household's right to be certified and participate in the program.
HHSC reduces or terminates benefits if:
HHSC may adjust benefits if it has facts substantiating the household's failure to report a change in its circumstances. HHSC does not have to show that the failure to report was an intentional program violation before making the adjustment.
Pending the hearing, HHSC determines the eligibility and benefit level of the household per usual procedures. If the suspected action does not affect the household's current circumstance, the household:
HHSC terminates benefits if:
Revision 10-1; Effective January 15, 2010
Revision 15-2; Effective November 20, 2015
The hearings officer conducts the administrative disqualification hearing as an informal proceeding, not as a formal court hearing. The participants are placed under oath, but the formal rules of evidence are not followed.
At the hearing, the hearings officer must advise the respondent or his representative that he may refuse to testify or answer questions during the hearing.
The hearing is recorded.
Revision 15-2; Effective November 20, 2015
OIG is responsible for presenting HHSC'S case in the administrative disqualification hearing.
Revision 15-2; Effective November 20, 2015
The hearings officer must give the respondent or his representative an adequate chance to do the following:
Revision 15-2; Effective November 20, 2015
A representative from OIG must attend the hearing to explain and defend HHSC's case.
The respondent may attend the hearing, offer evidence, present testimony, ask questions and answer questions; however, he is not required to do so. If the respondent does not attend the hearing or chooses not to testify or answer questions, the hearings officer will consider only HHSC's evidence and testimony in making a decision.
The hearing is not open to the public; however, at the respondent's request, friends and relatives may attend. If space is limited, the hearings officer may limit the number of people attending the hearing.
Revision 15-2; Effective November 20, 2015
If the OIG representative does not appear to explain or defend HHSC’s case, the hearings officer opens the record and states that the agency representative did not appear. The hearings officer will take no testimony. The hearings officer closes the record and issues a decision finding the respondent did not commit an intentional program violation, regardless of whether the respondent appears for the hearing.
Revision 15-2; Effective November 20, 2015
If advance notice requirements (as outlined in Section 4135, Advance Notice of Hearing — 1 TAC §357.526) are met and the respondent or his representative fails to attend a hearing without good cause, the hearings officer holds the hearing without the respondent. The respondent has 10 calendar days from the date of the hearing to show good cause for failing to appear.
If the hearings officer finds the respondent committed an intentional program violation, but later finds that the respondent or his representative did not receive notice of the hearing or had good cause for not appearing, a new hearing is held. The previous decision is no longer valid, and a new decision is issued. The respondent has one year from the date of the hearing decision to show good cause for failure to appear because he did not receive notice of the hearing.
Revision 15-2; Effective November 20, 2015
If advance notice requirements are not met, the hearings officer reschedules the hearing to ensure advance notice requirements are met.
Revision 15-2; Effective November 20, 2015
The hearings officer must hold the hearing and issue a written decision no later than 90 calendar days from the date that hearings staff mail Form H4851-F, Notice of Administrative Disqualification Hearing, to the respondent.
If the initial notice is returned due to a bad address and hearings staff re-send it to a more current address, the hearings officer must issue the written decision no later than 90 calendar days from the date that hearings staff mail the second Form H4851-F. Advance notice is still required if the hearings officer reschedules a hearing for this reason. When entering the new notice in TIERS, use the delay reason "Bad Address/Unable to Locate."
Exceptions: Issuing some decisions may be delayed beyond the time periods described above. In the instances below, hearings staff may enter a delay in TIERS, and the due date will be extended by the number of delay days entered. Hearings staff should enter a delay for the number of days between the first and second hearing date or for the number of days needed to get additional information. The maximum allowable delay is 30 days.
The respondent or his representative may ask for one postponement of up to 30 calendar days. Additional postponements may be requested and approved if the respondent has good cause for asking for the postponement. Advance notice is not required for hearings rescheduled at the respondent’s request. The hearings officer must allow a minimum notice of 14 days for these hearings. When rescheduling the hearing in TIERS, enter a delay using "Rescheduled at Client's Request."
Hearings may also be postponed at the request of OIG for business reasons if OIG makes the request no later than five calendar days after the date on Form H4851-F. Business reasons include conflicts in scheduling due to training, meetings or multiple hearings scheduled at the same time. Business reasons do not include conflicts in scheduling due to leave or flex time. If the hearings officer postpones a hearing at the request of OIG, the hearings officer must give advance notice of the postponed hearing to the respondent. When entering the new notice in TIERS, use the delay reason "Request by Agency."
Hearings may be postponed due to factors beyond the control of the hearings officer, such as inclement weather or power outages. If factors beyond the control of the hearings officer cause a postponement, the hearings officer must give advance notice of the postponed hearing to the respondent. When rescheduling the hearing in TIERS, enter a delay using "Delay Beyond Agency Control."
If the respondent asks for additional information or wants additional information considered, the hearings officer may recess the hearing to allow time to receive this information. The respondent may question or refute any additional testimony or evidence after a recess.
The hearings officer may order a recess to ask for and receive additional testimony or evidence. The hearings officer tells the respondent or his representative the reason for the recess and the nature of the requested information. The respondent may question or refute any additional testimony or evidence after a recess.
The hearings officer reconvenes the hearing after the witness, document or other evidence is available. Once the hearings officer reconvenes the hearing, it is held as any other hearing.
Advance notice of 30 days is not required for hearings held open for additional evidence. The hearings officer should allow notice of 14 days for these hearings unless all parties agree in advance upon a date and time to reconvene. When scheduling the reconvened hearing in TIERS, enter a delay using "Record Held Open for Additional Evidence."
Use the chart below to determine due dates, notice requirements, delay reasons and maximum delays allowed.
| Situation | Notice Requirement | Delay Reason | Maximum Delay Days | New Due Date |
|---|---|---|---|---|
| Form H4851-F returned, or more current address discovered | Advance notice (40 days, to allow receipt 30 days before hearing) | Bad Address/Unable to Locate | N/A | Form H4851-F date plus 90 calendar days |
| Respondent asks to reschedule | 14 days | Rescheduled at Client's Request | 30 | Initial due date plus number of delay days |
| OIG asks to reschedule for business reasons | Advance notice | Request by Agency | 30 | Initial due date plus number of delay days |
| Inclement weather Power outage |
Advance notice | Delay Beyond Agency Control | 30 | Initial due date plus number of delay days |
| Respondent asks for time to send new information Reconvene |
14 days unless shorter time frame agreed upon by all parties | Record Held Open for Additional Evidence | 30 | Initial due date plus number of delay days |
Revision 15-2; Effective November 20, 2015
The hearings officer must base his decision on clear and convincing evidence that the respondent committed an intentional program violation, as defined in Section 4111, Definition of Intentional Program Violation.
Clear and convincing evidence means the trier of fact must be persuaded by the evidence that it is highly probable the claim is true. The clear and convincing evidence standard is greater than the preponderance of the evidence standard but less than beyond a reasonable doubt.
The hearings officer must substantiate his decision by identifying supporting evidence and applicable regulations. He must also respond to reasonable arguments made by the respondent or the respondent's representative.
The hearings officer makes a decision about the allegation that the respondent committed an intentional program violation. The hearings officer issues a written decision within the time frames specified in Section 4220, Time Frames, Postponements, Recesses and Delays — 1 TAC §357.533 and §357.534. The decision of the hearings officer must comply with HHSC policy and federal law and regulations, and it must be based exclusively on the hearing record.
The hearings officer may not find that the respondent committed an intentional program violation unless there is clear and convincing evidence in the record to support a decision that the respondent knowingly, willfully and with deceitful intent committed an act described in Section 4111, Definition of Intentional Program Violation.
Revision 15-2; Effective November 20, 2015
Respondents or their representatives may inspect the hearing record during work hours. They may also ask for a copy of the hearing record.
The hearings officer sends written notice of the decision to the respondent or to the appropriate HHSC staff per Section 4243, Notice of Hearing Decision and the Effect on Remaining Household Members — 1 TAC §357.538. The hearings officer's decision:
The hearing record includes all exhibits admitted to the hearing record, all correspondence concerning the hearing and the audio recording of the hearing.
HHSC keeps hearing records for both SNAP and TANF administrative disqualification hearings for audit and review purposes per the records retention schedule, which is currently six years from the decision date.
Revision 15-2; Effective November 20, 2015
Revision 15-2; Effective November 20, 2015
If HHSC disagrees with the hearings officer’s decision, HHSC may ask for a review via the exception process.
If the respondent disagrees with the hearings officer’s decision, the respondent may ask for an administrative review.
An administrative review is when HHSC Regional Legal Services reviews a hearings officer’s decision on an administrative disqualification hearing. The assigned attorney reviews the hearing record and issues a new decision.
An administrative review must be requested within 30 calendar days of the date on the decision. The request for a review is sent to the hearings administrator at:
Hearings Administrator
Mail Code W-613
P.O. Box 149030
Austin, TX 78714
Exception: The 30 days does not start until the hearings officer issues a new decision if the respondent or respondent’s representative is working with the hearings officer to reopen or reschedule the hearing.
Upon receipt of an administrative or judicial review request or an exception request, follow procedures in Section 2100, Administrative Review — 1 TAC §§357.701-703, through Section 2450, Hearing Manager’s Responsibility in the Exception Process. The administrative disqualification procedures for administrative and judicial reviews and for exceptions are the same as those used for fair hearings.
Revision 15-2; Effective November 20, 2015
If a hearings officer finds that the respondent did not commit an intentional program violation, the respondent will not be disqualified.
Although the hearings officer makes a decision about the intentional program violation, the respondent may appeal the amount of overpayment. The administrative disqualification hearing must be held and a decision issued before the fair hearing on the overpayment, unless the hearings officer holds both the administrative disqualification hearing and the fair hearing at the same time.
Revision 15-2; Effective November 20, 2015
The hearings officer informs the respondent of the decision in writing.
Within 15 calendar days of a hearings officer's written decision to disqualify the respondent, the HHSC Central Disqualification Unit informs the respondent of the effect of the hearings officer's decision. In dismissed cases or cases in which the hearings officer finds that the respondent did not commit an intentional program violation, the hearing decision is the final notice sent to the respondent. Except for dismissed, withdrawn and waived cases, the hearings officer informs the respondent of the decision on Form H4857, Notice of Decision, Administrative Disqualification Hearing. The hearings officer sends one copy each to the investigator and the respondent's representative. In addition, the hearings officer sends all “did commit” and “did not commit” ADH decisions (Form H4857 and order) electronically to the Central Disqualification Unit.
Revision 15-2; Effective November 20, 2015
A hearings officer does not have jurisdiction to hear or make a decision on a case that a court has already heard.
TANF and SNAP federal regulations allow a court of appropriate jurisdiction to order that a person be disqualified from participating in the program for the time periods described in 1 TAC §357.537, Effect of an Administrative Determination of Intentional Program Violation.
The state, a political subdivision of the state, or the United States may serve as prosecutor or plaintiff.
If the court fails to impose a disqualification period on a respondent who committed an intentional program violation, HHSC imposes one of the penalties described in 1 TAC §357.537. HHSC imposes the appropriate penalty unless the court order prohibits the penalty.
Revision 15-2; Effective November 20, 2015
HHSC must enforce administrative SNAP and TANF program disqualifications the first month after the month the household receives Form H4857, Notice of Decision, Administrative Disqualification Hearing. HHSC must enforce court-ordered SNAP disqualifications within 45 days of the date of the court decision.
If HHSC imposes the SNAP disqualification period after these limits, it is reduced by one month for each month or part of a month that the imposition is delinquent. Thus, a one-year disqualification period that was imposed two months late is reduced to 10 months. (However, the remaining two months are treated as overpayments due to HHSC error.)
When a SNAP and TANF respondent waives the hearing, HHSC must enforce the disqualification no later than the second month after the date the notice of disqualification was sent to the respondent.
Revision 15-2; Effective November 20, 2015
The hearings officer may combine a fair hearing and an administrative disqualification hearing to settle the amount of the claim at the same time as deciding whether or not an intentional program violation has occurred. To do this, the following conditions must exist:
At the respondent's request, the hearings officer must allow the respondent to waive the 30-day advance notice period that is required when a disqualification hearing and fair hearing are combined. If the respondent does not receive advance notice that the hearings will be combined, but decides to waive the advance notice requirement, the hearings officer obtains the respondent's signature on a waiver of notice. The hearings officer then proceeds with a fair hearing on the claim.
When a disqualification hearing and fair hearing are combined and the respondent does not waive the advance notice requirement, the hearings officer follows the time frames for holding disqualification hearings.
When the hearings are combined to settle the amount of the claim while deciding whether or not an intentional program violation has occurred, the respondent loses the right to a subsequent fair hearing on the amount of the claim.
When a respondent chooses to waive the advance notice requirement, the hearings officer documents in the decision (under procedural history) that the respondent waived the Notice of Administrative Disqualification Hearing.
Revision 14-1; March 31, 2014
Always file the most current material on top of the appropriate section.
| Left Side of Folder | Right Side of Folder |
|---|---|
| Topmost item(s) are:
|
Topmost item(s) are:
|
|
Use tabs to separate the remaining items: |
|
|
Correspondence: (most recent on top) Examples include, but are not limited to:
Note: If any of these documents become exhibits, label and file under Exhibits Admitted instead. |
Administrative Review: (for use as needed)
Examples include, but are not limited to:
|
| Reopen: (for use as needed)
|
|
| Exhibits Not Admitted: (for use as needed)
|
Exhibits Admitted:
|
Revision 10-1; January 15, 2010
A general e-mail box is assigned to each of the five areas under the Fair Hearings section. This should be used to e-mail Form H1800-A, Fair Hearing Request Summary (Addendum).
| Regions | E-mail Address |
|---|---|
| 01, 02, 05 and 10 | HHSC Reg12510appeals@hhsc.state.tx.us |
| 3 | HHSC Reg03appeals@hhsc.state.tx.us |
| 04 and 07 | HHSC Reg04_07appeals@hhsc.state.tx.us |
| 06 | HHSC Reg06appeals@hhsc.state.tx.us |
| 08 and 11 | HHSC Reg8/11appeals@hhsc.state.tx.us |
| All Regions (ADHs) | HHSC admindisqualhear@hhsc.state.tx.us |
Revision 10-1; January 15, 2010
| Agency Rep | 4803 Batch |
4803 Alert/TLM |
Decision Alert | Dismiss Decision Emailed | Withdraw Decision Emailed |
Sustain Decision Emailed |
Reversed Decision Emailed |
|---|---|---|---|---|---|---|---|
| OES | ● | ● | ● | ● | |||
| DADS | ● | ● | ● | ● | ● | ||
| HMOs | ● | ● | ● | ● | |||
| TMHP | ● | ● | ● | ● | |||
| OIG | ● | ● | ● | ● | |||
| DSHS/ PCS | ● | ● | ● | ● | |||
| DSHS/ MH | ● | ● | ● | ● | |||
| Other Participant | ● | ● | ● | ● | ● |
Notes:
Revision 10-4; July 16, 2010
Revision 11-4; June 1, 2011
When the hearings officer issues a decision in TIERS, he must choose the appropriate decision from the Nature of Decision drop down box. TIERS generates reports that list and/or count the various types of decisions issued. The reports list the decision issuance code rather than spelling out the nature of decision.
| Decision Issuance Code | Definition |
|---|---|
| DN | Dismiss-90 day; no jurisdiction |
| DM | Dismiss- Failure to Appear |
| DJ | Dismiss-Other |
| RB |
Reversed-Benefits Due |
| RI |
Reversed-Information Needed |
| RN |
Reversed-No Benefits Due |
| ST |
Sustain |
| WF |
Withdrawn-Favorable Action |
| WN |
Withdrawn-Sustained |
Revision 14-1; March 31, 2014
Always file the most current material on top of the appropriate section.
| Left Side of Folder | Right Side of Folder |
|---|---|
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Topmost item(s) are:
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Topmost item(s) are:
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Use tabs to separate the remaining items: |
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Correspondence: (most recent on top) Examples include, but are not limited to:
Note: If any of these documents become exhibits, label and file under Exhibits Admitted instead. |
Administrative Review: (for use as needed)
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Reopen: (for use as needed)
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Exhibits Admitted:
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Exhibits Not Admitted:
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Revision 15-2; November 20, 2015
| Region | Counties Serviced |
|---|---|
| Region 1: High Plains | Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Dickens, Donley, Floyd, Garza, Gray, Hale, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Lubbock, Lynn, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Terry, Wheeler, Yoakum |
| Region 2: Northwest Texas | Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stonewall, Stephens, Taylor, Throckmorton, Wichita, Wilbarger, Young |
| Region 3: Metroplex | Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Wise |
| Region 4: Upper East Texas | Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, Wood |
| Region 5: Southeast Texas | Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler |
| Region 6: Gulf Coast | Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton |
| Region 7: Central Texas | Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, Williamson |
| Region 8: Upper South Texas | Atascosa, Bandera, Bexar, Calhoun, Comal, DeWitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala |
| Region 9: West Texas | Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, Winkler |
| Region 10: Upper Rio Grande | Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio |
| Region 11: Lower South Texas | Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, Zapata |
ES = Spanish version available.
| Form | Title | |
|---|---|---|
| H4800 | Fair Hearing Request Summary | |
| H4800-A | Fair Hearing Request Summary (Addendum) | |
| H4800-ADH | Request for Administrative Disqualification Hearing | |
| H4803 | Notice of Hearing | |
| H4803-P | Notice of Hearing | |
| H4803-T | Notice of Hearing | ES |
| H4804 | Request and Authorization for Fair Hearing Record to Remain Open | |
| H4805 | Fair Hearing Procedures | |
| H4806 | Request for Another Appointment - Request to Withdraw | |
| H4807 | Action Taken on Hearing Decision | |
| H4809 | Update After Fair Hearing Data Entry Form | |
| H4811 | Confirmation of Verbal Request to Cancel Appeal | |
| H4827 | Withdrawal of Appeal Request | |
| H4833 | Appeals Information | |
| H4851-C | Notice of Administrative Disqualification Hearing | |
| H4851-F | Notice of Administrative Disqualification Hearing | ES |
| H4851-T | Notice of Administrative Disqualification Hearing | |
| H4855 | Statement of Household Member's Rights in Administrative Disqualification Hearing | ES |
| H4856 | Request for Another Appointment for Administrative Disqualification Hearing | |
| H4857 | Notice of Decision, Administrative Disqualification Hearing | |
| H4861 | Receipt of Notice | ES |
Revision Notice 19-1; Effective October 1, 2019
The following changes were made:
| Revised | Title | Change |
|---|---|---|
| Contact Us | Provides two phone numbers to call for questions about administrative hearings or the appeals process. |
Revision Notice 18-1; Effective August 20, 2018
The following changes were made:
| Revised | Title | Change |
|---|---|---|
| Frequently Asked Questions – Client | Updates the question and answers. |
Revision Notice 15-2; Effective November 20, 2015
The following changes were made:
| Revised | Title | Change |
|---|---|---|
| 4000 | Administrative Disqualification Hearings | Revises entire section. |
| Appendix VIII | Counties Serviced by Region | Adds new appendix listing all counties served by each region. |
| Form H4800-ADH | Request for Administrative Disqualification Hearing | Adds new form. |
| Form H4851-F | Notice of Administrative Disqualification Hearing | Changes form number from H4851 to H4851-F and replaces current version with an accessible version. |
| Form H4852 | Administrative Disqualification Hearing – Withdrawn - Unscheduled | Adds new form in English and Spanish. |
| Form H4853 | Administrative Disqualification Hearing – Withdrawn - Scheduled | Adds new form in English and Spanish. |
| Form H4858 | Administrative Disqualification Hearing – Waived - Unscheduled | Adds new form in English and Spanish. |
| Form H4859 | Administrative Disqualification Hearing – Waived - Scheduled | Adds new form in English and Spanish. |
| Form H4861 | Receipt of Notice | Revises form to add cell for Appeal ID and replaces current version with an accessible version. |
Revision Notice 15-1; Effective February 10, 2015
The following change was made:
| Revised | Title | Change |
|---|---|---|
| 4212 | Household Member's Rights During Hearing — 1 TAC §357.530 | Adds that all open records requests should be sent to the hearings administrator. |
Revision 18-1; August 20, 2018
How do I contact the Appeals Division in my area?
If you have received a notice of hearing regarding your appeal, the contact information is at the top of the page. If you have not received a notice, you may contact 2-1-1 or the Appeals Division at 512-231-5701. Appeals are heard by hearings officers across the state.
How do I file an appeal?
If you have received a notice of agency action, instructions for requesting an appeal are included on the notice. If you have not received a notice, you may contact 2-1-1 or your caseworker. An appeal may be requested in person, by telephone or mail. You also may appeal if the agency fails to take action on a request for services.
Will I be contacted for my scheduled hearing or how do I participate?
You will receive a notice of hearing from the hearings officer assigned to your appeal. The notice will state the date, time and location of the hearing. Most hearings are held by telephone and, in most cases, you must call in to a conference line. The call-in information will be included in the notice.
Will I receive information that will be discussed at the hearing?
Yes, the agency representative is required to send a copy of the documents to be used at your hearing to both you and the hearings officer before the hearing.
When will I receive a decision on my hearing?
Hearings officers must not take longer than 90 days [60 days for Supplemental Nutrition Assistance Program (SNAP)] from the date of the request for an appeal to issue a decision. There are circumstances that could result in an extension of these time frames.
What can I do if I disagree with the hearings officer’s decision?
You may request an administrative review if you do not agree with the hearings officer’s decision. An administrative review is a review of the hearing record by a Health and Human Services Commission (HHSC) attorney. The attorney will issue a new decision after reviewing the record.
Can program staff resolve the issue on appeal before the actual hearing?
If during a review of the case, prior to the hearing, program staff discover an error, they may correct the error and notify you.
If you provide additional information that you have not previously provided, you should receive a notice in response. If your case has been denied, you usually have the right to reapply and have your circumstances considered while waiting for the fair hearing. This does not affect the outcome of the fair hearing.
Can I have a pre-hearing conference?
The hearings officer may schedule a pre-hearing conference if it is necessary to resolve issues before the hearing.
Am I required to send any information for my hearing?
You are not required to send any information. If you have any documents that you would like the hearings officer to consider, you may send them to the hearings officer before the hearing.
How can I prepare for my hearing?
You can review the documents the agency representative will be using at the hearing. If you have any documents you would like the hearings officer to consider, send them to the hearings officer before the hearing.
What do I do if I need interpreter services, sign language assistance or other special accommodations?
You should let the hearings officer know, before the hearing, that you will need assistance.
Can I bring my child as an interpreter?
You may bring your child to assist you with presenting your case. HHSC provides qualified interpreters at hearings, when needed.
Can I speak to the hearings officer before the hearing?
The hearings officer may not speak to either party to the appeal before the hearing takes place, or after the hearing, but before issuing a written decision. This ensures a fair and unbiased hearing for all involved parties.
What can I do if I do not understand the hearings officer’s decision?
The cover letter sent with the hearing decision includes a phone number you may call if you do not understand the decision.
Can I apply for benefits if I have an appeal pending?
Yes, you may apply for benefits at any time. You do not have to wait for your hearing or a hearing decision.
Can I receive continued benefits pending the outcome of my appeal?
Depending on the program and when you request an appeal, you may be able to receive continued benefits pending the outcome of the appeal.
If I get continued benefits with my appeal, do I have to repay any continued benefits I received?
The agency may ask you to pay back the money spent providing continued benefits if the hearings officer upholds the action taken by the agency.
Can someone represent me in a hearing? Can others participate with me at the hearing?
You have the right to ask someone to represent you at the hearing and to help you state your case. You also may invite other individuals who may provide additional information.
What is the time frame to file an appeal?
You have 90 days from the date of the denial notice to request a fair hearing. If the agency that took action on your case is a managed care organization (MCO), you have 120 days to request a fair hearing from the date the MCO internal appeal has been completed.
What if I missed the time frame for requesting an appeal?
You still may request an appeal after the 90-day time frame; however, you will need to tell the hearings officer why you failed to request the appeal within the time frame. The hearings officer will decide if you had good cause for not submitting the appeal timely.
What if I do not attend the hearing?
If you do not attend the hearing, the hearings officer will dismiss the request for a fair hearing. You will have 30 days from the date of the decision to ask the hearings officer to reopen your appeal. You will need to explain in writing why you did not attend the hearing.
Do I have to attend in person?
Most hearings are held by telephone. The hearing date, time and call-in number are included in the notice of hearing.
What if I cannot attend the scheduled hearing?
Most hearings are held by telephone. The notice of hearing contains the date, time and location of the hearing. If it is a telephone hearing, the number to call for the hearing will be in the notice.
If you know you will be unavailable for the date and time stated in the notice of hearing, you can call the hearings office at the telephone number listed at the top of the notice of hearing to ask that the hearing be rescheduled. You also can send a written request to the hearings officer using the form provided with your notice of hearing.
What happens if I forget to tell the hearings officer something?
You may mail the additional information to the hearings officer at the address listed on the notice of hearing. If the hearings officer determines the information is relevant to the case, the information will be shared and the hearing may be reconvened.
What can I expect in a fair hearing?
Once everyone is in attendance, the hearings officer will explain what will happen and swear everyone in. Then, the agency representative will explain the action they took on your case. You will then have a chance to ask questions and explain why you disagree with the action or inaction taken by the agency.
What kinds of appeals are heard by the Fair and Fraud Hearings section?
Hearings officers hear appeals for programs administered by HHSC and HHS System agencies, including SNAP, Temporary Assistance for Needy Families (TANF) and Medicaid-funded services.
How do I know the appeal process is fair?
The hearings officer is required by state and federal law to be impartial and must be a person who has no prior knowledge of the case. The hearings officer may only consider evidence and testimony provided at the hearing when making a decision on the case.
How many times can I appeal the same issue?
If you are not satisfied with the action taken by the agency, you may request an appeal. If you disagree with the hearings officer’s decision, you may request an administrative review. If you disagree with the outcome of the administrative review, you may request a judicial review by filing in the district courts in Travis County.
How do I ask for a pre-hearing conference?
You may contact the hearings staff by calling the telephone number at the top of the notice of hearing and asking for a pre-hearing conference. The hearings officer may schedule a pre-hearing conference to resolve issues.
How long does a hearing last?
The length of the hearing depends on the complexity and type of issue on appeal. You should plan on a minimum of one hour. If it is anticipated that the hearing will last longer, you will be notified by the hearings officer during the hearing.
Do I have to have an attorney?
No, you do not need to have an attorney, but you may have an attorney represent you at the hearing at your own expense. For free legal assistance, contact your local legal aid office.
Can I record the hearing?
Yes, you may record the hearing. However, the “official” record of the hearing is the recording made by the hearings officer.
How do I get a copy of the hearing recording?
You may request a copy of the hearing recording from the hearings officer.
How do I get a copy of my case file?
A copy of the documents used to make the decision on the issue on appeal will be sent to you before the hearing. To obtain a copy of your entire case file, you may contact your caseworker, your caseworker’s supervisor, the ombudsman’s office or the hearings officer.
Are program staff allowed to work on any new actions while an appeal is pending?
Program staff may process any new actions, such as processing a new application or a reported change.
Can I appeal a collection notice?
You can appeal a notice of overpayment.
If you have questions about your administrative hearing or the appeals process after you have attempted to get information from the Appeals Division by calling 512-231-5701, you can contact the HHS Office of the Ombudsman for assistance at 877-787-8999.
For technical or accessibility issues with this handbook, email: Editorial_Services@hhsc.state.tx.us.