12.4 Closing a Case after Determining the Consumer Is Ineligible

Before closing any case as ineligible:

  • discuss with the consumer and/or the consumer's representative the reason for the closure;
  • ensure that the justification for the decision is fitting for the case; and

12.4.1 Ineligibility Letter

If the consumer does not meet the CRS eligibility criteria, check the appropriate box on DARS5108, CRS Ineligibility Letter (DARS5108 available only in ReHabWorks), and give the consumer a copy of the letter.