Chapter 10: Evaluating the CRS Consumer's Progress through Interdisciplinary Team Meetings

10.1 Overview

Evaluating the consumer’s progress throughout the rehabilitation process is essential. Evaluate the consumer’s progress by making regular phone calls to the consumer, the provider, and the consumer’s family members and by reviewing the documentation submitted.

When consumers participate in post-acute rehabilitation services, you are a part of the interdisciplinary team (IDT). As a participant of the IDT, you are an advocate for the consumer. As an advocate, you are empowered to ask questions and ensure that the consumer is receiving the agreed upon services.

10.2 Participating in the Interdisciplinary Team Meetings

You must ensure that the consumer is benefiting from treatment. If the consumer is participating in post-acute rehabilitation services, then you are a member of an interdisciplinary team (IDT) and must follow the consumer’s progress through treatment-related team meetings. If you cannot physically attend team meetings, consider teleconferencing, asking another counselor who is familiar with the consumer to attend the meetings, or ask the liaison counselor to attend the meetings.

When a rehabilitation treatment is not leading to increased independence, work with other members of the IDT and consider making appropriate modifications. When this is not possible, you may discontinue sponsorship of the treatment.

When complex issues evolve and treatment providers are distant from your office, you may request that the CRS liaison counselor for the provider be present at a particular meeting.

10.3 Frequency of Communication with the Consumer

You must contact the consumer (and/or consumer's representative) at least every 30 days throughout the case.

Note: Contact with the consumer and/or the consumer’s representative may be made through face-to-face contact, when feasible; telephone conversation; email; text messages; and so on, as preferred by the consumer and/or the representative.