2.4 Understanding the CRS Process

The CRS process begins with the initial contact, followed by the application for services, diagnostic interview, eligibility determination, creation of the Individualized Written Rehabilitation Plan, the provision of services, and closure. Assessing and planning and/or counseling and guidance occur between each step of the process.

2.4.1 Initial Contact

Initial contact is the term used to describe the point at which the consumer or consumer’s representative contacts the CRS program to express an interest in receiving services for CRS. You will document the contact by creating an initial contact entry in ReHabWorks and then schedule your first appointment.

2.4.2 Interest List

Once an initial contact has been created in ReHabWorks, consumers are considered interested in receiving services for CRS and are placed on the Interest List. Consumers remain on the Interest List until an Individualized Written Rehabilitation Plan has been completed and signed.

2.4.3 Application and Diagnostic Interview

During the consumer’s first appointment, complete the application process and the diagnostic interview. During this appointment, you will complete the application-related tasks outlined in ReHabWorks (RHW). The application process consists of obtaining demographic information about the consumer, and information on the consumer’s financial situation and disability. A consumer moves on to the application phase after signing the Application for Services, either in RHW or on the paper application.

Next is the diagnostic interview, which is your first opportunity to investigate the impact of the consumer’s disability on the consumer and the consumer’s ability to live independently. A sound diagnostic interview assists in determining the consumer’s eligibility for services. The diagnostic interview is a means for collecting information because it allows the consumer to provide you with his or her social, medical, and rehabilitation history.

If you have not sufficiently collected information, you may fail to realize the need for a medical or neuropsychological evaluation, a failure that could lead to a poor eligibility decision or developing a less than optimal plan for independence. The diagnostic interview is a critical part of planning and decision-making. Your role in conducting the interview is to listen effectively and ask questions, as needed. Observation can also provide invaluable insight into the consumer's personality, mood, social functioning, and other characteristics and key attributes. The outcome of the diagnostic interview should be that you have a better understanding of the consumer's situation and that the consumer has increased his or her self-awareness.

2.4.4 Eligibility

Eligibility is determined through your review of documents substantiating what the consumer expressed during the diagnostic interview. Supporting documents may include medical records or neuropsychological evaluations. You will receive supporting documents either directly from the consumer or medical provider, or from a records request.

2.4.5 Individualized Written Rehabilitation Plan (IWRP)

The IWRP is developed based on discussions held between you and the eligible consumer during the assessment and planning process.

The IWRP outlines services agreed upon between you and the consumer or the consumer’s representative. Services outlined on the IWRP are meant to assist the consumer in reaching the goal of independence, particularly in regard to self-care, mobility, and communication.

2.4.6 Waiting List

Consumers are considered to be on the Waiting List for services when an Individualized Written Rehabilitation Plan (IWRP) has been developed and signed but funding for the services described in the IWRP has not yet been issued. ReHabWorks automatically removes the consumer from the Interest List and assigns them a Waiting List number.

Consumers are removed from the Waiting List by the CRS central office staff members on a first-come, first-serve basis when funding is available. Consumers are removed from the Waiting List, when funds for the consumer’s services have been allocated or when you close their case.