The Office of the Ombudsman serves as a central point of assistance in identifying appropriate programs or departments for problems and complaints.

The Ombudsman assists the public when the agency's normal complaint process cannot or does not satisfactorily resolve the issue.

If you have a problem or complaint we encourage you to first discuss it with the person, program or office involved. Many times they can explain a specific policy or correct the problem immediately.

If the agency's normal complaint process cannot or does not satisfactorily resolve the issue, there are four (4) ways to send a question or file a complaint:

  1. Call: 1-877-787-8999 (Toll-Free). People who are deaf, hard of hearing or speech impaired can call any HHSC office, by using the toll-free Texas Relay service at: 7-1-1 or 1-800-735-2989.
  2. Online: Online Submission Form
  3. Mail: Texas Health and Human Services Commission
    Office of the Ombudsman, MC H-700
    P O Box 13247
    Austin, TX 78711-3247
  4. Fax: 1-888-780-8099 (Toll-Free)

How to Contact Us

The Office of the Ombudsman is ready to assist the public with issues or complaints about health and human services programs, agencies or personnel.

If you have a problem or complaint about a health and human services program or service, we encourage you to first discuss it with the person, program or office involved. Many times they can explain a specific policy or correct the problem immediately.

If your problem or complaint is not resolved to your satisfaction, there are 4 ways to contact our office.

1. Call us toll-free

General issues
1-877-787-8999

Medicaid managed care
1-866-566-8989

Youth in foster care (up to age 18)
1-844-286-0769 or visit our website.

People with a hearing or speech disability
7-1-1 or 1-800-735-2989 (Relay Texas)

2. Complete an online form

Online Question or Complaint Form   

3. Mail it to us

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX  78711-3247

4. Fax it to us toll-free

1-888-780-8099