Our Mission

To serve consumers through prompt, professional and courteous services as a neutral resource for resolution of health and human services-related inquiries and complaints.

What we do

The Health and Human Services Commission's Office of the Ombudsman helps people when the agency's normal complaint process cannot or does not satisfactorily resolve the issue.

The Office of the Ombudsman's services include:

  • Conducts independent reviews of complaints concerning agency policies or practices
  • Ensures policies and practices are consistent with the goals of the Texas Health and Human Services Commission
  • Ensures individuals are treated fairly, respectfully and with dignity
  • Makes referrals to other agencies as appropriate

Who we are

The Office of the Ombudsman is comprised of a team of professionals committed to a high level of customer service. We take in, refer and respond to calls and correspondence from the public, working closely with health and human services agencies' leadership, management and program staff.