Joel Schwartz has been the ombudsman for Texas Health and Human Services since April 2017. He oversees the five statutory ombudsman programs that help clients resolve complaints about HHS services. The Office of the Ombudsman is also responsible for tracking and reporting inquiry and complaint data and trends for all HHS programs.
Schwartz started his career in public service in 1990 as a child support officer with the Texas Attorney General's office in Tyler. During his 27-year career with that agency, he managed field offices in Longview and Tyler before serving as the ombudsman for fifteen years. He was named Manager of the Year for state fiscal year 1999.
He holds a bachelor's degree in English from Texas State University and a master's degree in public administration from the University of Texas at Tyler. He is also a long-time member of the United States Ombudsman Association.