The 84th Legislature passed Senate Bill 914, which established the Long-term Care Facility Survey and Informal Dispute Resolution Council.

The council's charge is to:

  • study and make recommendations regarding best practices and protocols to make survey, inspection and informal dispute resolution processes more efficient and less burdensome on long-term care facilities;
  • recommend uniform standards for those processes; and
  • submit a report regarding the council's findings and recommendations to the executive commissioner of the Texas Health and Human Services Commission (HHSC), the governor, the lieutenant governor, the speaker of the house of representatives, and the chairs of the appropriate legislative committees no later than Jan. 1, 2017.

How Were Members Chosen?

Information about the council was posted on the HHSC website soliciting applications for membership to the council through Oct. 28, 2015. A GovDelivery reminder was sent out on Oct. 22, 2015, reiterating the deadline for applications.

Required Texas Department of Aging and Disability Services (DADS) and HHSC staff recommended for the council were not required to submit a formal application; however, state agency recommendations were vetted through their respective divisions and executive leadership. Council members were appointed by HHSC Executive Commissioner Chris Traylor.

Council Members

The appointed members of the council are:

Lisa Hayes, Chair
Managing Local Ombudsman
Houston-Galveston Area on Aging

Betty Bertrand
Intermediate Care Facility Program Manager
Texas Department of Aging and Disability Services

Cezar Cervantez, Jr.
Enforcement Coordinator
Texas Department of Aging and Disability Services

Roger Clark
Pharmacist Supervisor
Texas Department of Aging and Disability Services

Jacque Donnell
Director of Nursing
SWLTC Gulf Health Care Center

Tammy Dougan
Registered Nurse Surveyor
Texas Department of Aging and Disability Services

Kathy Duke
Enforcement Coordinator
Texas Department of Aging and Disability Services

Rhonda Edwards
Director of Nursing
Holland Lake Nursing Center

Tina Festi
Informal Dispute Resolution Team Leader
Texas Health and Human Services Commission

Joelle Henao
Informal Dispute Resolution Case Reviewer
Texas Health and Human Services Commission

Phillip Hopkins
President
TAG Management Services

Beth McCurdy
Health Services Regional Director
Silverado Memory Care

Vickie L. Ragsdale
President
Ragsdale Senior Care Consulting, LLC

Jane Steur
Vice President
ResCare

Leonard Douglas Svien
Chief Executive Officer
Rock House Support Services, Inc.

Hilarie Thompson
Investigator
Texas Department of Aging and Disability Services

Martin Tomerlin
President and Chief Executive Officer
Legend Healthcare

Martha True
Social Worker Surveyor
Texas Department of Aging and Disability Services

Anne Wilson
Geriatric Program Manager
Texas Department of Aging and Disability Services

Questions or meeting arrangements should be directed to Robert Ochoa, DADS Regulatory Services, at 512-438-3334 or robert.ochoa@dads.state.tx.us.

For more information please visit: http://texreg.sos.state.tx.us/public/pub_om_lookup$.startup?Z_TRD=2016002872

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