Help Finding What You Are Looking For

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P-EBT

Information about Pandemic EBT including frequently asked questions is available on the HHS website. Click here to visit the P-EBT page.

You can call the P-EBT Call Center at 833-613-6220 Monday through Friday, 8:00 am to 6:00 pm Central Time.

Help with Benefits

Applying for and managing your benefits is done through our YourTexasBenefits.com website. You can get help with this website or with your benefits by calling 2-1-1 or 877-541-7905 (select your language and then Option 2). You can also email us if you need help with:

  • Finding the status of your benefits, including Medicaid and CHIP questions.
  • Resetting your password.
  • Uploading documents.
  • Other technical issues.

COVID-19 Resources

We have created a webpage with news and health information on COVID-19 and how it may affect your benefits. Click here to visit the webpage. You can also call 2-1-1 and select Option 6 for questions related to COVID-19.

Lone Star Card

You can visit the Lone Star Card webpage, call the Help Desk at 800-777-7328 or email us if you have questions about your Lone Star Card, such as:

  • What do I do if I've been approved but haven't received the card yet?
  • I've lost my card — how can I get a replacement?

Questions about Provider Licensing, Credentialing and Regulation

If you have questions about provider licensing, credentialing and regulation, visit our website or email us. Additional contact information can be found below:

Help with Downloading a Form

If you need help downloading a form, visit our troubleshooting page.

File a Complaint Against a Provider

Any person with knowledge of substandard care provided by any HHS-regulated health care facility may file a complaint.

Technical Issues with this Website

If you find pages or links that are not working on this site, email us. Please make sure to include the link of the page that you are having trouble with.