Update to COVID-19 Guidance for FFS Service Coordinators and Case Managers -Dec. 14

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits. This is a temporary policy change. It extends through Jan. 21, 2021 or through Jan. 31, 2021 if the federal public health emergency continues beyond Jan. 21, 2021. This temporary policy applies to:

• Community Living Assistance and Support Services
• Texas Home Living
• Deaf-Blind with Multiple Disabilities
• Home and Community-based Services
• General Revenue Service Coordinators
• Community First Choice Service Coordinators
• Pre-admission Screening and Resident Review Habilitation Coordinators

Case managers, service coordinators, and habilitation coordinators are encouraged to complete visits by phone, telehealth or telemedicine.