December 14, 2020

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits. This is a temporary policy change. It extends through Jan. 21, 2021 or through Jan. 31, 2021 if the federal public health emergency continues beyond Jan. 21, 2021. This temporary policy applies to:

  • Community Living Assistance and Support Services
  • Texas Home Living
  • Deaf-Blind with Multiple Disabilities
  • Home and Community-based Services
  • General Revenue Service Coordinators
  • Community First Choice Service Coordinators
  • Pre-admission Screening and Resident Review Habilitation Coordinators

Case managers, service coordinators, and habilitation coordinators are encouraged to complete visits by phone, telehealth or telemedicine.