October 21, 2020

As a contracted provider of services for the Texas Health and Human Services Commission, the duties and responsibilities of your organization are vital to the health and safety of the Texans we serve, especially during the ongoing global pandemic. HHSC understands the global pandemic is affecting providers in many ways, including impacts to revenues received, costs incurred and provider utilization. To fully assess all the impacts of the pandemic on HHSC providers, we request you complete an upcoming survey that will inform our agency of the financial, utilization and process impacts to your organization due to COVID-19. All survey responses will remain anonymous.

By taking this survey, you will help HHSC develop policies and secure funding that aims to mitigate the short-term and long-term impact of COVID-19 on providers.

On Oct. 26 your organization will receive an email that will include a link to the online survey.

We encourage you to forward these communications to the appropriate person or persons in your organization familiar with the financial and utilization information for your billing provider (as defined by NPI/TPI), so they can respond to this survey.

Your participation is voluntary and valued. We look forward to your feedback. Please contact HHSC Rate Analysis for questions about the survey.