May 1, 2020

Because of a transfer of functions to the HHS Office of the Ombudsman, the IDD Ombudsman in the Office of the Ombudsman is now handling complaints about the HCS and TxHmL programs and LIDDAs. HHSC Complaint and Incident Intake will no longer handle these complaints. This is effective February 2020. The phone number to call is the IDD Ombudsman’s at 800-252-8154.

This is a change from the following which state that program providers must provide the phone number of the HHSC Complaint and Incident Intake to individuals and their legally authorized representatives at specified times.

  • HHSC rules 40 TAC §49.309(d), §9.178(i), §9.580(a)(18), and §9.580(d) for HCS and TxHmL program providers
  • HHSC rules at §9.190(e)(4)(B) and §9.583(d)(2) for LIDDAs 

Complete information is in IL2020-21 along with PL2020-10 Changes Impacting Complaints about HCS and TxHmL Providers (PDF).