May 6, 2020

The Texas Health and Human Services Commission wants to strengthen service and care coordination between MCOs and other case management entities with the Service and Care Coordination Online Survey. With the information collected, we can identify potential gaps in processes and communication and in training needs and opportunities.

This survey is for informational purposes and should take about 25 to 45 minutes to complete. The deadline for feedback has been extended to Friday, May 15, 2020. Complete the survey here.

These are the people who should complete this survey. Service coordinators, service managers, LIDDA habilitation coordinators, case managers, wraparound facilitators, recovery management entity staff, and others who provide service or care coordination for one of the following:

  • Service coordinators or service managers of Texas Medicaid managed care organizations
  • Case management for children and pregnant women
  • Children with Special Health Care Needs
  • Community Living Assistance and Support Services
  • Deaf Blind with Multiple Disabilities
  • Consumer Directed Services
  • Early Childhood Intervention
  • Financial Management Services Agency
  • General revenue
  • Home and Community-based Services
  • Home and Community Based Services Adult Mental Health
  • Home Health Agency or Home and Community Support Services Agency
  • Local Intellectual and Developmental Disability Authority
  • Local Mental Health Authority/Local Behavioral Health Authority
  • State hospital
  • STAR Kids Medically Dependent Children Program
  • Texas Home Living
  • Youth Empowerment Services

Email your survey questions.