April 16, 2020

Community Attendant Services, Family Care, and Primary Home Care providers are required to follow state and federal laws, rules, regulations, and letters for their Medicaid services.

In response to COVID-19, HHSC will allow CAS, FC, and PHC providers to suspend face-to-face supervisory visits. When possible, providers can conduct interdisciplinary team meetings by phone or video.

The guidance in Information Letter 2020-16, including any suspensions from procedures currently required by rules, regulations, or policies, is effective as of March 16, 2020. It continues until HHSC notifies providers otherwise. Information on preventing the spread of COVID-19 and resources is also in this information letter.