November 7, 2019

Updated Information About HHSC-Approved EVV Vendors

The Health and Human Services Commission and the Texas Medicaid & Healthcare Partnership are working to expand the number of HHSC-approved Electronic Visit Verification vendors available to program providers and financial management services agencies. HHSC and TMHP plan to announce additional vendors by Dec. 31, 2019. Read the full article here.

For questions about HHSC-approved EVV vendors, email

EVV Visit Maintenance Time Frame Extended for Sept. 1, 2019 – Oct. 31, 2019 Visits

HHSC is extending the visit maintenance time frame for program providers. This extension allows providers to correct data elements on visit transactions for visits with dates of service between Sept. 1, 2019 and Oct. 31, 2019. Instead of the standard 60 calendar days, providers will have 90 calendar days from the date of the visit to perform visit maintenance in the EVV system.

This extension will give providers more time to:

  • Adjust to new EVV processes effective Sept. 1, 2019
  • Update records for STAR+PLUS bill code changes effective Sept. 1, 2019
    • Providers can refer to this article for instructions on creating new authorizations using the updated bill codes, modifiers, and unit increments in the Vesta EVV system
  • Correct visits to ensure a visit transaction is accepted in the EVV Portal before billing the claim

Providers are responsible for ensuring data elements in the EVV system are accurate and complete. Missing or incorrect data elements in the EVV system will result in rejected visit transactions and denied claims.

Updated EVV Service Bill Codes Table

An updated Electronic Visit Verification Service Bill Codes table is available on the HHSC EVV website in Excel and PDF format. Details of the changes are listed in the Revision History sheet of the Excel workbook and the Revision History page of the PDF.

Point of Contact: