September 11, 2019

Applies to: Child-Placing Agencies, General Residential Operations, Licensed Child Care Centers, Before or After-School Programs, School-Age Programs, Licensed Child Care Homes, Registered Child Care Homes, Listed Family Homes

Earlier this year, Child Care Licensing (CCL) sent you two notifications regarding background check payments and online invoices. Each of these notifications explained that CCL was implementing an online fee payment system that would generate invoices and allow you to make payments online using your Child Care Licensing Account. These notifications also indicated you would receive an invoice this summer for background checks submitted after March 1, 2019.

Due to a variety of unavoidable challenges, implementation of the online fee payment system has been delayed beyond what CCL initially projected. As a result, the background check invoices will not be sent this summer and we need to partner with you on an interim step. In order to prevent further delay in background check payments, CCL is requesting that you now submit payment via check or money order for any background checks you requested after February 28, 2019. You will also need to continue paying background check fees until the online fee payment system is launched or you receive additional instructions from CCL.

Please remember to include your operation number with your payment, as well as a notation that the payment is for background checks. Payments should be mailed to:

HHSC Accounts Receivable
P.O. Box 149055
Austin, Texas 78714-9055

We apologize for any inconvenience this has caused and we appreciate your continued patience as we work to launch the online fee payment system. We are confident the short-term delay in implementing this system will ultimately provide you with a user-friendly and modernized way to make paying licensing fees faster and easier. CCL will continue to provide information as the situation changes.