May 2, 2019
Providers have until May 7 to request the unlocking of visit maintenance from their appropriate payer. After May 7, the request to unlock visit maintenance will require a specific reason why the provider did not ask for visit maintenance to be unlocked within the posted timeframe.
Please refer to the Feb. 8 EVV alert EVV Visit Maintenance of MEDsys EVV Historical Data for more information, including the process to request the unlocking of visit maintenance.
For questions regarding this alert contact HHSC EVV Operations.