March 20, 2019

Applies to: Child-Placing Agencies, General Residential Operations, Licensed Child Care Centers, Before or After-School Programs, School-Age Programs, Licensed Child Care Homes, Registered Child Care Homes, Listed Family Homes

As a result of recent technology changes, notifications regarding permit renewals and background checks are now sent from the following email address: CLASSProductionNotification@hhsc.state.tx.us. Please add the new email address as a safe sender in your email account to ensure all email notifications from Child Care Licensing are received.

If you have any questions about background check notifications, please contact your operation's CBCU inspector, the CBCU Support Line at (800) 645-7549, or the CBCU support mailbox at ContactCBCU@hhsc.state.tx.us. If you have any questions about a permit renewal notification, please contact your Licensing inspector or the local licensing office for assistance.