As you begin placing the DataLogic-issued small alternative devices in the homes, please gather all MEDsys-issued SADs to be returned to MEDsys.
- Remove the SAD by cutting and discarding the zip tie.
- Send an email with the total number of devices you will be returning.
- MEDsys will send prepaid postage and packaging materials for an easy return.
- You will need to send all SADs back to MEDsys even if they are broken.
For questions and concerns regarding the SADs, please contact MEDsys customer support at 877-644-4427 or by email.
For questions regarding this message, please contact HHSC EVV Operations.