The HHSC headquarters in Austin is scheduled for a planned telephone outage starting at 10 a.m. Friday going to 8 a.m. Saturday. This outage will affect Consumer Rights and Services intake, including provider self-reporting.
Affected operational functions include:
- The provider self-reporting number -- 800-458-9858
- CRS voice mail
Providers can self-report online 24/7 at https://apps.hhs.texas.gov/services/crs/incidentforms/SRI/
Forms 3613 and 3613-A, Provider Investigation Reports, can be emailed to CRSProvider@hhsc.state.tx.us.