The Texas Health and Human Services Commission is pleased to announce the new IDD Operations Portal this fall. This system will allow the following IDD contractors to submit documents to HHSC:

  • Community Living Assistance and Support Services Case Management Agencies and Direct Services Agencies
  • Deaf-Blind with Multiple Disabilities Program Providers
  • Local Intellectual and Developmental Disability Authorities
  • Home and Community-based Services Program Providers
  • Texas Home Living Program Providers
  • Intermediate Care Facilities for Individuals with Intellectual Disabilities

Beginning late 2017, providers may begin registering to use the portal to submit documents to IDD Program Eligibility and Support and IDD Utilization Review.

To register for the portal, providers must ensure HHSC has their current contact information on file. HHSC will be sending all IDD contractors a "provider key" for access to the portal, using the email addresses on file.

According to the contract and contracting rules outlined in Texas Administrative Code §49.302(i), you must notify HHSC if there is a change to your physical mailing or email address.

To update your information, notify HHSC in writing at least 30 days before the change by submitting applicable forms to the appropriate contracting area for processing.

Read the flyer for more information.

To submit a change to your contact information for HCS or TxHmL:
Texas Health and Human Services
Contract Compliance and Performance Management
Mail Code W-359
P.O. Box 149030
Austin, TX 78714-9030

To submit a change to your contact information for CLASS or DBMD:
Texas Health and Human Services
Contracted Community Services
Mail Code W-357
P.O. Box 149030
Austin, TX 78714-9030

A separate announcement will be sent to LIDDAs and ICF-IIDs about how to update their contact information with HHSC.