The Consumer Rights and Services (CRS) hotline (1-800-458-9858) main phone menu options will change Sept. 1. After choosing a language, providers who need to self-report an incident will press 2 from the main menu. The subsequent incident voicemail menu, prompts and online reporting portal won’t change.
The CRS email address to send in completed Provider Investigation Reports will change Sept. 1 to email@example.com.
For questions, please contact CRS at 1-800-458-9858 or firstname.lastname@example.org.