Effective July 1, 2017, Reason Code 305, Malfunctioning Small Alternative Device or Invalid Small Alternative Device Value - Verified Services Were Delivered, has been revised as follows (revisions are italicized):

Reason Code 305 is selected when a small alternative device malfunctions or provides invalid values. Free text is required in the comment field; the provider must document the actual time service delivery begins and/or ends. If the EVV system is missing the start or end time of a visit, the provider must document the missing time in the Free Text. If RC 305 is used for the same individual/member over a period greater than 14 calendar days, a replacement small alternative device should be ordered. This is a preferred reason code.

Failure to document the missing time in and/or out in the free text comment field may result in claim denial, recoupment or contract action.

Download Reason Codes (PDF)