Beginning April 20, 2017, Local Intellectual and Developmental Disability Authorities (LIDDAs) and providers calling for inquiries regarding enrollments, transfers, suspensions, terminations and level of care (LOC) determinations and re-determinations for the CLASS, HCS, TxHmL Waiver Programs, and CFC and ICF/IID non-waiver programs at HHSC should call 512-438-2484 to ensure that their call is routed appropriately.

LIDDAs and providers calling regarding Individual Plan of Care (IPC) revisions, renewals, call-backs, or pending level of need (LON) increase requests should continue to call the following Utilization Review (UR) message lines:

  • HCS/TxHmL UR: 512-438-5055
  • CLASS/DBMD UR: 512-438-4896