Provider agencies must ensure data elements entered into the EVV system are accurate and complete. Missing or incorrect data elements in the EVV system may result in denied claims, recoupment during contract monitoring, contract actions, and/or inaccurate EVV reports.

EVV Vendors will lock visit maintenance until the provider agency enters missing data elements into the system. If the provider has not addressed the missing or inaccurate data elements, the EVV vendor will notify each payor as appropriate for further action.

For a complete list of required data elements, please visit the EVV FAQs webpage.

Questions about this alert can be sent to electronic_visit_verification@hhsc.state.tx.us.