2020 Inaugural Business Plan

Blueprint for a Healthy Texas (PDF) is more than a framework that prioritizes and guides HHS work. Beyond outlining key priorities and initiatives, it sets forth strategies for how HHS divisions will accomplish the initiatives' respective goals. The plan also identifies the measures that will be used to determine how each initiative improves HHS and positively impacts the lives of Texans.

If you would like a representative from HHS to conduct a presentation on the business plan, click here to submit your request.

HHS identified commitments that serve as the foundation for the inaugural business plan. Each initiative, goal, measure and deliverable will focus on one or more of the following commitments:

Efficiency, Effectiveness and Process Improvement

  • Purchasing: Improve Procurement and Contracting Processes
  • Team Texas HHS: Improve Our Culture, Recruitment and Retention
  • Technology & Innovation: Leverage Technology and Process Improvement

Protecting Vulnerable Texans

  • Health & Safety: Improve Regulatory Processes that Protect Texans
  • Strengthening Advocacy: Increase Long-Term Care Ombudsman Capacity

Improving the Health and Well-Being of Texans

  • Behavioral Health: Enhance Behavioral Health Care Outcomes
  • Disabilities: Increase Independence and Positive Outcomes for People with Disabilities
  • Women & Children: Improve Health Outcomes for Women, Mothers and Children

Integrity, Transparency and Accountability

  • Medicaid Managed Care: Improve Quality and Strengthen Accountability
  • Quality Control: Identify and Mitigate HHS System Risks through Effective Audit Activities
  • Supplemental and Directed Payment Programs: Improve Accountability and Sustainability of Supplemental and Directed Payment Programs to Achieve Positive Outcomes

Customer Service and Dynamic Relationships

  • Services & Supports: Connect People with Resources Effectively