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Medicaid and CHIP Services (MCS) will be hosting monthly sessions for Program Providers and Financial Management Services Agencies (FMSAs), who use the Long-term Care (LTC) Online Portal for the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) waiver programs.
- TMHP and HHSC staff will be available to troubleshoot and potentially resolve issues with forms and claim submissions in the LTC online portal.
- All attendees should be prepared to discuss and show, if needed, the issues they encounter when attempting to submit forms or claims in the LTC online portal.
Save the Date
The technical assistance session will be held on:
- Thursday, March 21, 2024, from 10 a.m.–noon
Register for the session.
How Technical Assistance sessions will be conducted:
- You’ll be placed in a queue in the Technical Assistance session’s main meeting room when you log into the session.
- The host will troubleshoot your equipment (microphones, computer connection, speakers, etc.) to ensure it’s working properly and briefly review the forms and claims submission issue you’re experiencing to ensure the right specialists are available to assist with resolution.
- You’ll be transferred to a breakout room where TMHP and HHSC staff will troubleshoot the issues with you.
- Click the red “leave” button to leave the TA session when you’re finished with the troubleshooting session. If you have more questions, please log in again to get into the queue.
This Technical Assistance session will only address questions about forms and claim submissions in the LTC online portal. Any other questions should be sent via email to the appropriate HHSC area.